Contact Center Advisor Full Time NEW

Jobs Description

Ethio telecom has set Next Horizon Digital & Beyond 2028 Strategic General Mission to Simplifying and Accelerating Ethiopia?s Digital Transformation and Beyond Through Reliable Communication, Innovative Digital Solutions and Seamless Digital Financial Services that Empower Communities?, Businesses and Nation Far Beyond Connectivity to meet this strategic goal, it is looking for young, energetic and customer focused professionals to increase its customer services provisioning to the level of Ethio telecom?s customer expectation.

and to Create reachable, accessible contact center throughout Ethiopia, become customer voice within company, deliver post sales service by exceeding customer expectation, collecting customers feedback and input through call reasons as to use for further analysis, recommendations, get solutions through multichannel and automation, creating customer focused call centre by creating departmental working culture and ensures a professional level service being offered to the customer.

Hence young and competent graduates interested in working in this ever-growing telecom industry are invited to apply for the job opening below before the closing date.

Job Requirements

Job Title : Contact Center Advisor- Aff-Somali

Vacancy Code: IRC40337

skill: Proficiency in Amharic & English languages & fluency in Aff- Somali is mandatory

Qualification: B.A Degree in Management, Business Management, Business Administration, Marketing Management, Economics or Accounting graduated.

Experience: 0 year

Additional Details

• Being customer-oriented, Ability to listen, Self-control (Continuing to act effectively under time constraints and when confronted with disappointments, a testing situations and opposition),
• Ability to communicate,
• Team spirit and crosscutting, Knowledge to Ethios offer, knows our tools, processes & communication methods, Knowledge of customers and their Environment, know how to coach,
• IT applications in the field

How To Apply

Interested applicants should apply online through web address (WWW.ethiotelcom.et)- Company- Vacancy

https://erp.ethiotelecom.et/OA_HTML/OA.jsp?page=/oracle/apps/irc/candidateSelfService/webui/VisVacDispPG&OAHP=IRC_EXT_SITE_VISITOR_APPL&OASF=IRC_VIS_VAC_DISPLAY&akRegionApplicationId=821&transactionid=42774905&retainAM=N&addBreadCrumb=RP&p_svid=40337&p_spid=135005&oapc=6&oas=5VPmVZ6HuDpczlF-SwX67g..

Other ways of application is not acceptable,

?Any ?applicant who applies for more than one vacancy code/ Language will be disqualified