Junior Software Support Officer Full Time NEW

Junior Software Support Officer for Addis Ababa

Vacancy Details

Vacancy Number: DB_EX/HO/059/26
Vacancy Posting End Date: 26/04/2026

Job Summary

• Junior Software Support Officer is responsible for providing day-to-day technical support, troubleshooting and root cause analysis of all reported problems related to core banking and interface applications.

Academic and Professional Qualifications

• Bachelor’s Degree Information Technology or Computer Science or Information Systems Or Software Engineering or Related Field
• Relevant professional qualifications and certifications will have added advantage.

Experience

• Minimum of two (2) years relevant experience

Functional/Technical Competencies

• Proven experience in Core banking system, applications, and related products.
• Proven experience with systems planning, security principles, and general software management best practices.
• Excellent understanding of the organization’s goals and objectives.
• Knowledge of applicable data privacy practices and laws.
• Extensive experience in systems and storage capacity management, maintenance, forecasting and lifecycle planning focused on business requirements.
• Hands-on knowledge of configuration management tools.
• Experience in VMware virtualization design, build and administration.
• Experience with SQL administration and SQL toolsets.

Behavioral Competencies

• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
• Creativity and innovation skills.
• Action oriented.
• Quality focus and attention to detail.
• Professionalism and integrity in line with Dashen Bank values.
• Good oral and written communication skills.
• Critical and analytical thinking and problem solving skills.
• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
• Good customer relationship management skills (internal and external customers).
• Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.

Place Of Work

• Head Office,Addis Ababa