Customer Service Officer I (Addis Ababa Branches) Full Time NEW

The Customer Service Officer I

• Is responsible to make/Check front office customer service support at the branch.
• will handle/Check account maintenance, payment and collection transactions and respond to customer enquiries,
• handles cash and non-cash transactions and all customer requests at the branch.

Education

• Bachelor’s Degree in Banking and Insurance, Accounting, Management, Economics, Business Administration, or related fields of study.

Experience Requirement

• 1 (One) relevant experience in a Bank.

Competencies Required

• Understands the basic mechanisms of general financial products and services.
• Good knowledge of the Bank’s accounting and procedures.
• Ability to respond to basic client enquiries and instructions, and the capability of advising and resolving most issues and requests.
• Excellent command of Microsoft Excel. Excellent command of Microsoft Office and good command of the core banking system