Customer Service Executive – II Full Time

Essential Functions:

Purpose of the Job: To enhance customer satisfaction by handling front line customer service activities with due care and maximum efficiency ; increase the Branch’s resource mobilization effort by cross-selling the Bank’s products and services.

Generic Functions:

• Enhance the strong business relationship with customers and cross sell the bank’s positive image to the community;
• Provide the concerned organ with timely, relevant, accurate, and complete reports on the plan performance;
• Provide services as per the service level agreement;
• Contribute to the bank’s profitability as per the target set;
• Engage in teamwork, collaboration, and transparency work practices
• Adhere to internal control system and risk management program of the Bank;

Specific Functions:

• Engage and perform customer recruitment and account opening activities
• Administer the Primary Vault dually with Branch Operation Manager/ Branch Manager;
• Receive, verify, lodge and withdraw cash to/from Primary and Secondary Vault;
• Receive or dispatch consignment of cash from/ to the Treasury;
• Verify the daily cash receipts and cash bricks are in order, wrapped and initialed
• Retrieve customer signatures, pictures and verify customers,
• Perform other duties as required.

Job Requirement:

Qualification: BA in Banking & Finance, Accounting, Business Administration, Economics, Management, and any other related fields.

Place of work:  Balchi, Lemi

Experience: 1 year of experience in banking operation as CSO, CSR, CSE, or related position.

How To Apply

• Female applicants highly encouraged
• Only shortlisted candidates will be communicated
• Hard copy or physical applications will not be accepted
• The Bank has the right to cancel the post

Interested applicants fulfilling the above requirements are invited to apply within five (5) consecutive days

Apply Via Online: https://vacancy.amharabank.com.et/Login