General Statement of Purpose of the Contract
Within the Executive Office of USAID/Ethiopia, and two associated offices of USAID/USAU and USAID/Djibouti, the Executive Office’s Information Technology (IT) team is responsible for providing computer network operations and support for Mission’s approximately 250 staff. The position assists with the oversight and daily customer support of 250 staff using 20 network multi-function printers, 20 desktop printers, over 250 personal computers, mobile devices, including, but not limited to, iPhones, iPads, temporary duty phones, laptops, personal recovery devices, a server room with 10 servers, network switches, firewalls, a tape backup system, routers and 200+ Server-Based Computing (SBC) hard and soft tokens. Equipment is managed in the Embassy compound with several kilometers of fiber optic and unshielded twisted pair cabling covering multiple floors and buildings connecting to AIDNet through a local internet service provider and a backup link through a State Department managed satellite.
The IT Assistant will ensure EXO/IT support for the full life cycle of the Mission’s information technology needs. The IT Assistant will identify concerns and inconsistencies, support analysis and problem solving to resolve IT issues to improve IT practices, ensure improved consistency support for all offices, escalating any unresolved issues to the Supervisory Systems Manager, as appropriate. As a partner in the IT function, the IT Assistant will provide guidance and interpretation to all offices and ensure best practices within the EXO/IT team. The IT Assistant will both develop and maintain in-depth knowledge of Agency and Mission requirements, ensure personal organization and time management at work, collaborate with team and offices in all IT areas, and the efficiently track and maintain assigned work processes from start to completion. The IT Assistant will ensure that information technology issues within team(s)/offices are facilitated to resolution and will maintain accurate and complete IT documentation and tracking records, providing regularly audits to both paper and electronic files, as appropriate.
Statement of Duties to be Performed
IT Customer Support, Assistance, and Evaluation (40%):
User Account Management (30%):
Local Area Network (LAN) Operations, Installation, Modification and Maintenance (30%):
The contractor is eligible for travel to the U.S., or to other locations abroad, for training, for temporary duty, or to participate in the “Foreign Service National” Fellowship Program, in accordance with USAID policy.
Supervisory Relationship
The Computer Management Assistant will work under the direct supervision of the Supervisory Systems Manager.
Supervisory Controls
No supervision responsibility
PHYSICAL DEMANDS
The work requested does not involve undue physical demands.
LIST OF REQUIRED FORMS PRIOR TO AWARD
The Contracting Candidates will provide instructions about how to complete and submit the following forms after an offeror is selected for the contract award:
As a matter of policy, and as appropriate, a PSC is normally authorized the following benefits and allowances:
BENEFITS:
Group life insurance, medical coverage, annual leave and sick leave.
ALLOWANCES (as applicable):
Meal allowance and miscellaneous benefit allowance.
TAXES
Cooperating Country Nationals are expected to comply with all relevant Ethiopian laws and regulations.
USAID REGULATIONS, POLICIES AND CONTRACT CLAUSES PERTAINING TO PSCs
USAID regulations and policies governing CCN awards are available at these sources:
LINE ITEMS
ITEM NO (A) |
SUPPLIES/SERVICES (DESCRIPTION) (B) |
QUANTITY (C) |
UNIT (D) |
UNIT PRICE (E) |
AMOUNT (F) |
0001 |
Base Period – Compensation, Fringe Benefits and Other Direct Costs (ODCs)
– Award Type: Cost – Product Service Code: [e.g. R497] – Accounting Info: [insert one or more citation(s) from Phoenix/GLAAS] |
1 |
LOT |
$ _TBD__ |
at Award after negotiations with Contractor_ |
The PSC Ombudsman serves as a resource for any Personal Services Contractor who has entered into a contract with the United States Agency for International Development and is available to provide clarity on their specific contract with the agency. Please visit our page for additional information: https://www.usaid.gov/work-usaid/personal-service-contracts-ombudsman.
FAR Provisions Incorporated by Reference
52.304-27 | PROHIBITION ON A BYTEDANCE COVERED APPLICATION | JUN 2023 |
EQUAL EMPLOYMENT OPPORTUNITY: The U.S. Mission in Ethiopia provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation. USAID/Ethiopia also strives to achieve equal employment opportunity in all personnel operations.
EVALUATION AND SELECTION FACTORS
EVALUATION FACTORS
EDUCATION (10 points): Points will be given for (1) education above the minimum level and/or (2) specialized education pertinent to the position. and/or (3) specialized training pertinent to the position.
WORK EXPERIENCE (30 points): Points will be given for (1) experience above the minimum levels required, (2) specialized experience pertinent to the position, (3) experience in pertinent development assistance activities, (4) experience in development organizations that are large and/or international.
KNOWLEDGE (30 points): The incumbent must have knowledge of computer systems management sufficient to assure the continued effective operation of a computer installation designed to provide automation support to a large organization.
SKILLS AND ABILITIES (20 points): Ability to relate proposed projects and priorities to the capabilities and limitations of the computer system and components to determine capability to meet support requirements. Ability to articulate system requirements to managers in order to secure support of computer and automation program and to maximize opportunities for automation. Ability to balance workload demands between the central system and individual user requirements.
INTERVIEW PERFORMANCE (60 points)
WRITTEN TEST (40 points)
BASIS OF RATING: Candidates who meet the Minimum Qualifications will be evaluated in accordance with the Evaluation and Selection Factors.
Candidates should address these factors in the offer package, describing specifically and accurately what experience, training, education and/or awards they have received as it pertains to the factors. Failure to address the Evaluation and Selection Factors may result in not receiving credit for all pertinent experience, education, training and/or awards.
The highest-ranking applicants may be selected for an interview and writing test. Interviews may be conducted either in person or by telephone/video call at USAID’s discretion.
Final TEC recommendations for the candidates will be based on the initial evaluation of the applications, interview performance, and written test. USAID/Ethiopia will not pay for any expenses associated with interviews.
Satisfactory Professional Reference Checks – Pass/Fail (no points assigned). Reference checks will be conducted only for the first-ranked candidate. Please be advised that references may be obtained independently from other sources in addition to the ones provided by an offeror. If a candidate does not wish USAID to contact a current employer for a reference check, this should be stated in the candidate’s cover letter, and USAID will not contact those references without contacting the candidate.
SUBMITTING AN OFFER
Eligible Offerors are required to complete and submit:
Further Guidance:
To ensure consideration of offers for the intended position, offerors must prominently reference the Solicitation Number in the offer submission.
Application must be submitted ONLY via addisusaidjobs@usaid.gov and the email subject must say– Solicitation 72066324R10012, Computer Management Specialist. Be sure to include your name and the solicitation number at the top of each page.
Please do not submit more than one application; and
The application must be submitted before or on the closing date at local Ethiopia time 5 p.m. (Local Ethiopia, Addis Ababa Time, or EAT). Late and incomplete applications will not be considered.
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