Branch Business Manager I Full Time

• The Branch Business Manager is primarily responsible to leading branch level growth and excellence by driving customer acquisition, sales performance, and market expansion. The role holder is responsible for effectively mobilizing and deploying resources, and implementing strategic initiatives that align with the Bank’s business goals.

Academic and Professional Qualifications

• Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields

Experience

• Minimum of seven (7) years relevant experience out of which one (1) year in supervisory post

Functional/Technical Competencies

• Understand the basic mechanisms of general financial products and services.
• Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
• Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
• Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
• Good command of Microsoft Office package.
• Good command of Core Banking System and other In house software’s
• Project management skills.
• Customer, market, and product intelligence,

Leadership Competencies

• Result driven: The ability and commitment to achieve tangible outcomes and deliver measurable results that contribute to the organization’s success
• Coaching: The ability to facilitate the growth, development, and performance improvement of team members through effective guidance, feedback, and support.
• Customer insight: The ability to understand and anticipate the needs, preferences, and behaviours of customers to drive business success. foster collaborations, and maintain partnerships with stakeholders to achieve common goals.
• Partnership engagement: The ability to effectively build and maintain partnerships with various stakeholders to achieve shared goals.
• Service excellence mind-set: Deep commitment to deliver exceptional customer experiences and fostering a culture of service excellence.
• Risk management: Ability of leaders to identify, assess, and mitigate potential risks that could impact their organization’s objectives or operations.
• Digital savviness: Ability of leaders to effectively leverage digital technologies and tools to drive innovation, efficiency, and growth within the Bank.
• Emotional intelligence (EI): Ability of leaders to understand, manage, and leverage emotions both their own and those of others in order to effectively influence and inspire others.
• Decisiveness: The ability to prioritize and effectively allocate resources and make investments decision to enhance accessibility and build organizational capabilities (people, process and technology

Behavioral Competencies

• Collaborating and communicating in a way that allows team members to share their strengths and expertise and to support each other in achieving their goals.
• Active dedication and involvement from individuals or teams in collaborative endeavors, projects, initiatives, the Bank’s platform, culture, CSR initiatives, training programs, and, most importantly, the organization’s mission, vision, and values.
• Clear and successful exchange of information and ideas between individuals, ensuring a shared understanding.
• Commitment to always finding ways to do things better.
• Ability to move quickly and easily.
• Ability to adapt to change and meet new demands quickly.
• Demonstrate readiness to collaborate, and build sustainable relationship with stakeholders.
• Understand and share the feelings, perspectives and experiences of customers.
• Consistently utilizing data to drive work and make informed decisions.
• Conducting oneself with competence, integrity, and respect in a work setting.
• Embracing diversity, respecting unique identities, and fostering belonging.
• Being authentic, sincere, and transparent in interactions, respecting the truth and authenticity.