Agency Banking Officer Full Time NEW

The Agency Banking Officer plays a crucial role in facilitating digital finance transformation within Digaf & Micro-Credit Provider SC. This full-time, mid-level position requires a professional with 3-5 years of experience to enhance the agency banking operations in an office setting in Addis Ababa. The officer will collaborate with various stakeholders to implement innovative banking solutions and improve customer engagement in digital finance services.

Key Responsibilities:

• Develop and implement strategies for agency banking initiatives.
• Coordinate with agents to ensure seamless service delivery to clients.
• Monitor and evaluate the performance of agency banking operations.
• Provide training and support to agents on digital finance products and services.
• Analyze market trends to identify opportunities for growth in agency banking.
• Ensure compliance with banking regulations and internal policies.
• Manage relationships with agents and key stakeholders.
• Assist in the development of marketing strategies for agency banking.
• Prepare reports on agency banking performance for management review.
• Participate in cross-functional teams to enhance digital finance services.

Required Skills:

• Demonstrate expertise in digital finance transformation processes.
• Analyze data to drive decisions and improve operational efficiency.
• Implement technology solutions that enhance customer banking experience.
• Facilitate training programs for agents on digital tools and platforms.
• Manage projects related to agency banking initiatives effectively.
• Collaborate with IT departments to streamline banking operations.
• Develop strong relationships with agents to foster engagement.
• Utilize digital marketing techniques to promote agency banking services.
• Evaluate and mitigate risks associated with agency banking operations.
• Stay informed about industry trends and emerging technologies in banking.

Desired Skills:

• Possess strong communication and interpersonal skills.
• Exhibit problem-solving abilities in complex banking environments.
• Demonstrate proficiency in using digital banking software and tools.
• Have knowledge of regulatory frameworks affecting agency banking.
• Show adaptability to changing technologies and market conditions.