ABOUT ZAMZAM BANK

ZamZam Bank S.C. takes its name from ZamZam Holy Water, the life-giving spring associated with Makkah and the hills of Safa and Marwa. Inspired by this meaningful heritage, ZamZam Bank aspires to create lasting economic and social impact by expanding access to ethical, inclusive and affordable financial services.

ZamZam Bank is Ethiopia’s first full-fledged Interest-Free Bank, pioneering a new chapter in the country’s banking industry. The Bank is committed to delivering Shari’ah-compliant, affordable, effective and inclusive banking and financial services while leveraging technology, innovation and digital transformation.

The Bank’s journey is built around a commitment to financial inclusion, innovation, professional excellence, customer service and sustainable economic development.

JOIN OUR JOURNEY

As we continue to grow and strengthen our position in the Interest-Free Banking industry, we are seeking talented, energetic and results-oriented professionals who are ready to make a difference.

If you are looking for more than a job—if you want to build a meaningful career, contribute to financial inclusion and become part of the future of banking—ZamZam Bank invites you to apply.

POSITION: Banking Business Officer I

Duty Stations: Mota, Assosa, Ginir (Re-advertised)

JOB PURPOSE

The Banking Business Officer is responsible for promoting the bank’s products and services, fulfilling customer requests, and delivering efficient, high-quality service in compliance with the bank’s policies, procedures, and regulatory requirements. By performing duties professionally, the officer contributes to the bank’s strategic objectives of business growth, operational excellence, and digital transformation.

KEY RESPONSIBILITIES

• Attend to customer queries and complaints professionally and promptly.
• Deliver high-quality service at all customer touch points.
• Maintain positive relationships with customers and staff to foster a service-oriented environment.
• Enhance the bank’s image through proactive customer handling and satisfaction initiatives.
• Ensure strict compliance with regulatory standards, bank policies, procedures, and the code of conduct.
• Perform all tasks in accordance with the bank’s service standards and timelines.
• Adhere to compliance and operational risk controls to protect the bank’s interests.
• Identify and recruit prospective customers through various engagement channels.
• Provide professional advice to customers on suitable bank products and services.
• Promote the bank’s products, services, and digital banking solutions to boost customer engagement.
• Participate in resource mobilization activities to grow deposits and product uptake.
• Handle cash and non-cash transactions accurately and securely.
• Process customer account openings, digital banking requests, and cross-selling activities.
• Assist with account closures, service terminations, and customer-related requests.
• Verify and scan customer and authorized staff signatures for authentication.
• Maintain cash holding positions and ensure accurate reconciliation of cash transactions.
• Prepare cash and non-cash transaction tickets, negotiable instruments, and related documentation.
• Balance daily cash and non-cash tickets with physical cash and account records.
• Complete and submit daily transaction reports for operational transparency.
• Continuously promote the bank’s products, services, and digital solutions.
• Support the branch in achieving sales targets for banking products.
• Handle branch vault cash management when delegated by the Branch Manager.
• Perform additional duties as assigned by the supervisor or branch management.

 MINIMUM QUALIFICATION & EXPERIENCE

Educational Qualification

• Bachelor’s degree in Business Administration, Finance, or a related field.

Work Experience

• Minimum 2 years of Branch banking experience of which 1 year as junior officer

REQUIRED COMPETENCIES      

• Banking Operations
• Digital Banking
• Cash Managemen
• Customer Focus
• Compliance Aw
• Sales & Promotion etc.