ABOUT ZAMZAM BANK

ZamZam Bank S.C. takes its name from ZamZam Holy Water, the life-giving spring associated with Makkah and the hills of Safa and Marwa. Inspired by this meaningful heritage, ZamZam Bank aspires to create lasting economic and social impact by expanding access to ethical, inclusive and affordable financial services.

ZamZam Bank is Ethiopia’s first full-fledged Interest-Free Bank, pioneering a new chapter in the country’s banking industry. The Bank is committed to delivering Shari’ah-compliant, affordable, effective and inclusive banking and financial services while leveraging technology, innovation and digital transformation.

The Bank’s journey is built around a commitment to financial inclusion, innovation, professional excellence, customer service and sustainable economic development.

JOIN OUR JOURNEY

As we continue to grow and strengthen our position in the Interest-Free Banking industry, we are seeking talented, energetic and results-oriented professionals who are ready to make a difference.

If you are looking for more than a job—if you want to build a meaningful career, contribute to financial inclusion and become part of the future of banking—ZamZam Bank invites you to apply.

POSITION: Junior Banking Business Officer

Duty Stations: Mizan Aman

JOB PURPOSE

The Junior Banking Officer provides day-to-day operational support, assists customers, and ensures efficient processing of banking transactions. This role contributes to the smooth functioning of the branch by delivering high-quality customer service and adhering to banking policies and regulatory standards.

KEY RESPONSIBILITIES

• Attend to customer inquiries, complaints, and requests regarding banking services.
• Provide solutions to customer issues while complying with bank policies and regulations.
• Offer professional advice on banking products and services to customers.
• Process cash and non-cash transactions (deposits, withdrawals, transfers, payments) accurately.
• Assist in reconciling discrepancies in accounts and transaction records.
• Support account opening, updating, and closing processes for customers.
• Ensure compliance with banking regulations and internal controls in all operations.
• Maintain confidentiality and security of customer information.
• Adhere to bank policies, procedures, and service standards during transactions.
• Assist senior officers with document filing, record-keeping, and report preparation.
• Prepare daily, weekly, and monthly transaction reports as required.
• Ensure proper documentation and secure storage of records.
• Support branch operations by assisting senior staff with day-to-day tasks.
• Participate in resource mobilization and customer service improvement initiatives.
• Help maintain cash balances and ensure daily balancing of cash drawers.
• Continuously learn about banking products, services, and systems.
• Stay updated on industry trends, regulations, and best practices.
• Attend training sessions to enhance professional skills and knowledge.

WHAT WE OFFER

• Purpose-Driven Career — contributes to the development of Interest-Free Banking and financial inclusion in Ethiopia.
• Professional Growth — develops leadership, technical and professional capabilities.
• Innovation — participates in digital transformation and modern banking services.
• Impact — help expand access to financial services and economic opportunity.
• Purposeful Culture — works in an organization founded on ethical values, professionalism, inclusiveness and social responsibility.
• Competitive salary and attractive remuneration package.

MINIMUM QUALIFICATION & EXPERIENCE

Educational Qualification

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.

Work Experience

• 1 year work experience in banking area as a Bank Trainee.

Additional Advantage: Knowledge and understanding of Interest-Free Banking.