Surge Medical Doctor Full Time NEW

About the Role:  Purpose

The Surge Medical Doctor will be based at an assigned health centre in Zana Woreda and will provide direct, free, high-quality medical consultations to children and adults affected by conflict, displacement, disease outbreaks and weakened access to essential health services. The role will strengthen clinical capacity at the assigned facility by assessing, diagnosing and treating common communicable and non-communicable conditions; stabilising emergencies; supporting outbreak detection and response; and ensuring timely referral of patients requiring secondary or tertiary care. The post holder will work within the health-centre system under the day-to-day technical supervision of the health-centre management, while reporting to Concern’s Woreda Team Leader for administrative line management.

Specific Duties and responsibilities

• Provide direct outpatient medical consultations and clinical care at the assigned health centre in accordance with Ethiopian national clinical guidelines, Ministry of Health protocols and recognized emergency health standards.
• Undertake systematic history-taking, physical examination, differential diagnosis, treatment planning, prescription, counselling and follow-up for adult and pediatric patients.
• Manage common communicable diseases, including malaria, acute respiratory infections, diarrhoeal diseases and other epidemic-prone or vaccine-preventable illnesses, and manage common non-communicable diseases such as hypertension and diabetes within the health centre’s capacity.
• Provide clinical assessment and initial management of acute illness, trauma and other life-threatening conditions; stabilize patients before referral and document all actions taken.
• Identify danger signs and complicated cases requiring higher-level care and facilitate timely referral using standard referral forms, clear communication, pre-referral treatment and follow-up of referral outcomes.
• Integrate nutrition screening and clinical assessment into consultations, identify children and other patients with acute malnutrition or medical complications, and refer or link them to OTP, stabilization Centre and other appropriate services.
• Support essential reproductive, maternal and newborn health services within the scope of professional competence, including consultation, identification of obstetric danger signs, emergency stabilization and referral.
• Support clinical management and confidential referral of survivors requiring medical care, in line with survivor-centred principles, informed consent, confidentiality and approved protocols.
• Participate in disease surveillance, active case finding, immediate notification of priority diseases, outbreak investigation and health-centre response activities with the facility and woreda teams.
• Promote rational prescribing, antimicrobial stewardship, appropriate medicine use and adherence to standard treatment guidelines.
• Maintain complete, accurate and confidential patient records, registers, prescriptions, referral documents, tally sheets and routine reports.
• Compile and submit timely daily, weekly and monthly service data and narrative updates through the agreed health-centre and Concern reporting channels.
• Contribute to patient flow, triage, infection prevention and control, safe waste management, quality improvement and respectful care at the assigned health centre.
• Provide bedside coaching, case discussion and on-the-job technical support to health-centre staff according to identified clinical gaps and agreed responsibilities.
• Participate in joint planning, review meetings, supportive supervision, clinical audits, mortality reviews and programme monitoring activities.
• Ensure services are delivered safely and equitably without discrimination, with particular attention to children under five, pregnant and lactating women, older persons, people with disabilities, displaced people and patients requiring lifesaving care.

Technical Support and Facilitation

• Work with health-centre management to review daily caseloads, identify service bottlenecks and agree practical actions to maintain continuity and quality of care.
• Provide technical support on triage, emergency case management, IMNCI/childhood illness management, communicable and non-communicable disease care, referral decision-making and clinical documentation.
• Support proper use of essential medicines, medical supplies and equipment, and promptly report critical stock-outs, equipment gaps or patient-safety concerns through established channels.
• Collaborate with pharmacy and store staff to monitor priority medicines, promote good prescribing and reduce expiry, misuse and avoidable wastage.
• Coordinate with laboratory, maternity, nutrition, pharmacy, vaccination, PHEM and other service units to ensure integrated patient management and continuity of care.
• Participate in needs assessments, rapid health-facility reviews and problem-identification exercises relevant to clinical service delivery in Zana Woreda.
• Strengthen communication and referral linkages between the assigned health centre, health posts, HEWs, ambulance/referral services and higher-level facilities.
• Contribute to health education and risk communication for patients and caregivers, including treatment adherence, danger signs, disease prevention, hygiene and timely care-seeking.
• Foster constructive working relationships with local government, health authorities, programme teams and humanitarian partners to enhance coordination and avoid duplication.
• Uphold and promote Concern’s values, including workplace equality, diversity and inclusion, safeguarding, accountability and respect for programme participants.
• Participate and contribute as necessary to Concern’s emergency response activities when required.

Emergency response

Concern is committed to responding to emergencies efficiently and effectively in order to help affected people meet their basic needs, alleviate suffering and maintain their dignity. To this end, when emergencies strike and the Ethiopia Programme responds, all staff are required to participate actively in the response, regardless of location, and contribute to achieving the humanitarian objectives of the organisation.

Gender Equality

• Demonstrate understanding of Concern Ethiopia’s Gender Equality Strategy.
• Contribute to ensuring that Concern Ethiopia is a workplace where women and men are treated equally and with dignity and respect.
• Demonstrate gender equality awareness and sensitivity and integrate a gender equality perspective into clinical services, referrals and routine activities.
• Promote respectful, confidential and non-discriminatory care that recognises gender-, age- and disability-related barriers to accessing health services.

Accountability

In line with Concern’s commitments under the Core Humanitarian Standard (CHS):

• Actively promote meaningful community participation and consultation at all stages of the project cycle, including planning, implementation, monitoring and evaluation.
• Work with relevant colleagues to ensure that the Complaints and Response Mechanism (CRM) is functional and accessible and that feedback and complaints are welcomed, documented and addressed appropriately.
• Ensure that patients and communities receive clear information about available services, referral options, entitlements, CRM channels, safeguarding and expected staff behaviour.
• Use patient feedback and service data to improve accessibility, timeliness, safety and quality of care.

Safeguarding

• Able to seek appropriate advice and report safeguarding concerns and feel confident that they have been understood.
• Understand local safeguarding structures, reporting arrangements and referral pathways.
• Practise in a manner that reduces the risk of abuse, exploitation, harm or neglect and maintains appropriate professional boundaries.
• Identify and refer adults or children at risk, including associated carers and family members, to appropriate services in accordance with agreed procedures.
• Document safeguarding concerns appropriately, maintain confidentiality and accurate records, and distinguish facts from opinion.
• Maintain patient privacy, informed consent and secure handling of personal and sensitive health information.

Essential knowledge, skills and experience

• Doctor of Medicine (MD) degree from a recognized institution.
• Valid professional licence/registration .
• 3-4 years relevant experience, post-qualification clinical experience, preferably in primary healthcare, emergency, humanitarian or resource-constrained settings.
• Demonstrable experience providing direct adult and paediatric outpatient consultations and managing acute and common medical conditions.
• Competence in triage, emergency stabilisation, referral decision-making and continuity of care.
• Knowledge of Ethiopian standard treatment guidelines, public-health surveillance, infection prevention and control, rational prescribing and medical ethics.
• Experience working with government health facilities and multidisciplinary teams; experience in conflict-affected or hard-to-reach locations is an advantage.
• Strong clinical documentation, data-quality, reporting and case-presentation skills.
• Good spoken and written English and proficiency in Tigrigna Language (Mandatory).
• Computer literacy in Microsoft Office applications.
• Ability to work under pressure, manage a high caseload, prioritise urgent cases and maintain respectful patient-centred care.
• Excellent interpersonal, teamwork, communication and problem-solving skills.

Competencies

Candidates are expected to demonstrate abilities in the following priority competency areas (priority competencies shown in bold):

Important information:

Concern has an organisational Code of Conduct with three Associated Policies: the Programme Participant Protection Policy, the Child Safeguarding Policy, and the Anti-Trafficking in Persons Policy. These policies are intended to protect programme participants from exploitation and clarify the responsibilities and expected standards of behaviour of Concern staff, consultants, visitors and partner organisations. Any candidate offered employment with Concern Worldwide will be required to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to the employment contract. Concern is committed to safeguarding and protecting adults and children in its work; employment may therefore be subject to appropriate vetting checks, including criminal background checks.

During the job application process, applicants will provide personal data. Concern takes its responsibilities for personal data seriously and is committed to complying with relevant data-protection legislation.

What we offer

• A competitive salary and benefits package.
• Excellent medical benefits (100% cover including dependants).
• 20 days annual leave.
• 26 weeks paid maternity leave and 18 weeks unpaid parental leave.