FH Ethiopia
International Trade and Development
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About the Job
FH Culture
All we do, and how we do it, seeks to promote God’s beauty, goodness, and truth in a broken world. As such, we are defined by our ability to make people’s lives measurably better; our ability to deliver impact is the measure of our collective success. For we know that we are God’s handiwork, created in Christ Jesus to do good works, which God has already prepared in advance for us to do. At Food for the Hungry, we operate under a set of values called Heartbeat Values
- Position: Digitalization and System Management coordinator
- Duty Station: Addis Ababa
- Duration of Contract: One-year contract, renewable (with 60 working days of Probation)
- Closing date: January 4, 2025
POSITION SUMMARY:
FHE uses the JEOP portal – a robust data management system. The portal is designed to automate and simplify key processes such as VBT, MBL, and payroll generation. Additionally, it automates the preparation of weekly and monthly commodity tracking reports. The JEOP portal benefits the program by enabling more timely tracking of commodity movements, improving the identification and tracking of program participants, enhancing data quality, and fostering the use of data for more informed and better decision-making. The system is ready for use and has been piloted in several woredas; training and rollout across all partners is in progress.
As the lead for the JEOP digital data management and device management, you will facilitate the achievement of project objectives through coordinating and reporting on all JEOP activities related to digital data and device management and providing technical guidance and advice to partner staff. As a member of the JEOP ICT4D team, you will be responsible for the implementation, and consolidation of the adoption of innovative technologies and approaches to improve data management and analytics of different JEOP digital workstreams. You will work closely with CRS ICT4D Program Manager and JEOP ICT4D partner, Project Balance, to support the adoption of innovative technology and approaches across intervention areas to improve data management and analytics, identification and registration of targeted program participants, and commodity tracking processes.
Principal Responsibilities
Key Result #1 – Implementation and Coordination
- Support the implementation of the JEOP data management system (JEOP Portal). This includes providing feedback and recommendations on data collection tools and systems for JEOP monitoring and evaluation, early warning, and operations activities.
- Ensure the JEOP portal is accessible to relevant staff and that technical requirements, such as tablet and internet connectivity, are met.
- Ensure all relevant staff have appropriate access to the JEOP Portal by creating user accounts and assigning the correct permissions based on their roles and responsibilities within the system. This includes coordinating with a field team to identify users, setting up their accounts, and verifying their credentials.
- Oversee the accurate and timely entry of data into the portal, ensuring alignment with JEOP data quality standards.
- Coordinate with the FH IT team for escalation and resolution of complex issues.
- Ensure the safeguarding of FH JEOP electronic property, specifically electronic gadgets such as tablets, internet dongles, and smartphones.
- Ensure that all devices are kept up-to-date with the latest software updates, antivirus, and security patches as directed by the JEOP team.
- Serve as the first point of contact for technical issues related to the portal within the organization.
- Facilitate and run training sessions on JEOP’s commodity data collection tools and system for field staff. Assess the capability of field staff to use tools and systems and deliver training and technical backstopping as needed.
- Perform user acceptance testing with CRS and Project Balance to test JEOP data management systems and digital forms in the office and in the field.
- Facilitate and run training sessions on JEOP’s data collection tools and system for partner JEOP staff. Assess the capability of all relevant staff to use tools and systems and deliver training and technical backstopping as needed.
Key Result #2 –Monitoring, Reporting and partnership/networking
- Coordinate and closely work with CRS ICT4D team and FH IT team throughout the implementation of the JEOP data management system. Oversee the development of data management and governance guidelines, data dictionaries and other documents required to support effective data provision, use and security and ensure these documents are kept up to date.
- Maintain relationships and support communication of system user feedback and business requirements between CRS, partners and Project Balance team.
- Ensure project documentation for device management and digital data collection is complete with all required documents and is filed per CRS and donor requirements.
- Provide day-to-day support for field staff on the successful implementation of the JEOP data management system.
Key Result #3 – Capacity building
- Plan, organize and facilitate capacity building training for FH commodity management staff in collaboration with commodity Managers and technical coordinators.
About You
Job Level Specifications
- Full agreement with FH’s Christian foundation and beliefs as expressed in The Heartbeat: our Values, Vision, and Purpose.
- Strong Interpersonal skills,
- Emotional maturity,
- Cross-cultural Sensitivity,
- Ability to work effectively under pressure
Education and Experience
- Bachelor’s degree in computer science, Information systems, Software engineering and related fields required.
- At least 5 years of experience required in areas related to digital data collection tool and system development, database development and management and rollout of digital tools and systems to users.
- Minimum of 3-4 years of work experience in project support, ideally in the field of digital data collection, device management and digitalization in an INGO sector.
- Experience training frontline/field-based staff and conducting training sessions for various groups of system users.
- Experience with Kobo, CommCare, Power BI, GIS or similar data collection, management, and analysis tools.
- Previous hands-on experience in designing and deploying mobile technology solutions in any emergency response program or related field.
- Proficient in data collection tools such as CommCare, ODK, and KoboTolbox, required.
- Solid knowledge of Software Development Life Cycle (SDLC) and agile techniques.
- Experience with relational database design and management especially with Microsoft Azure SQL database and Microsoft SQL Server.
- Experience with business and technical requirements analysis, business process mapping and understanding of end-user needs and requirements.
- Knowledge in Microsoft Office 365 Apps including, Power Automate, Power Apps, and Teams.
- Knowledge and use of standard project management tools and techniques.
Supervisory Responsibility
⮚The position has
Language
⮚ Basic Proficiency in both spoken and written English and local languages.
Supervisory Responsibility
- The position doesn’t have supervisory role
Distinguishing Competencies
- Highly committed to serve communities in very challenging places with limited access to basic services.
- Excellent computer skill and knowledge in the area of MS word, MS Excel, PowerPoint and email communication.
- Ability to work to meet deadlines in multiple tasking and a high-pressure environment.
- Excellent organization, planning and analytical skills; detail oriented.
- Good relationship management skills and the ability to work closely with JEOP partners.
- Proactive, result-oriented and team player.
- Strategic, analytical, systems thinking, and problem-solving skills, with capacity to see the big picture, make sound decisions, and offer creative solutions.
- Strong communication and interpersonal skills, with demonstrated strength in relationship management and ability to communicate technical ideas and concerns in a non-technical manner to a wide range of staff.
Safeguarding Policy
FH strives to provide an environment free from sexual exploitation and abuse and harassment in all places where relief and development programs are implemented. FH holds a zero-tolerance policy against sexual exploitation and abuse and harassment. FH expects its employees to maintain high ethical standards, protect organizational integrity and reputation, and ensure that FH work is carried out in honest and fair methods, in alignment with the FH Heartbeat and safeguarding and associated policies. Violations to stated policies will be subject to corrective action up to and including termination of employment.
Safety & Security Responsibility
⮚ Encourages compliance of Safety and Security principles and policies of the organization by all staffs;
⮚ Visiting project Offices and operational areas periodically to meet staff and making sure that all staff members are aware of the safety and security procedures;
⮚ Explains to staffs the reasoning behind the organization’s safety and security policies and procedures
⮚ Organizing local training sessions, such as First Aid, Fire Safety, and Defensive Driving for staff members. If possible, he/she should conduct briefing and training sessions himself/herself;
⮚ Ensures that safety and security objectives are added to performance reviews and evaluations of all staff members;
Encourages staff to adopt safe and secure practices. Ensuring that updated personnel information related to safety (Record of Emergency Data) and security management are kept in Human resources.
Gender Responsibility
⮚ Provide adequate time to staff to participate in gender sensitivity workshops and related events.
⮚ Through observation, interviews, and spot-checks, ensure that the staff planning process is gender sensitive.
⮚ Build a better gender balance in staffing through affirmative action.
⮚ Observe if women staff are as involved as men in high-profile activities such as interaction with visitors and chairing meetings, and take corrective action if warranted.
⮚ Encourage female staff to participate in external networks (local and regional), as well as seminars and cross visits.
⮚ Facilitate open and regular discussions with staff on about the work environment, policies, and values convenient to gender issues.
Required Skills
- Project management
Desired Skills
- Data Mapping
- Data collection and Analysis
How To Apply
Female Candidates are highly encouraged to apply
Competent candidates should submit their application and updated CV’s ONLY to: recruitment_fhe@fh.org
Candidates MUST refer the position title “Digitalization and system management coordinator” on the subject line of their email and applications