Software Engineer- Fintech operations Full Time NEW

We are seeking a talented Software Engineer to join our Fintech operations team. In this role, you will play a crucial part in improving and maintaining our financial solutions applications, ensuring their high availability and performance. Your expertise will be instrumental in providing technical support, troubleshooting, and monitoring to guarantee an exceptional user experience. As part of the MPESA Technology department, you will collaborate with a dynamic team to drive innovation and deliver cutting-edge solutions.

At Safaricom Ethiopia, we are a purpose‑led technology company dedicated to transforming lives through digital connectivity and inclusive financial services. In less than five years, we have grown to serve 15 million customers, with our network now reaching 62% of Ethiopia’s population — a testament to our bold vision and trusted partnerships.

Guided by our core values of customer obsession, innovation, integrity, and collaboration, we are building a workplace that is dynamic, inclusive, and empowering. We believe our greatest strength lies in our people. That is why, for three consecutive years, we have proudly earned the Top Employer Award — recognition of our unwavering commitment to fostering a supportive, innovative, and inclusive environment.

Join Safaricom Ethiopia and be part of a team that is shaping the digital future of Ethiopia. Here, your work has meaning, your voice matters, and your growth is our priority. Together, we are transforming lives for a digital future.

Role purpose: 

Reporting to the Manager MPESA Technology Operations, the position holder will be responsible for improving existing solutions, providing technical support, troubleshooting, and monitoring financial solutions applications to ensure 99.999% availability of the system.

Technical support duties include but are not limited to architecture reviews and optimization, incident handling, detailed root cause analysis, problem management, configuration management, automation of routine tasks, documentation, and operational acceptance compliance.

Key accountabilities and decision ownership:

• Ensure data and/or application availability of the assigned systems and applications.
  • Participate in design, testing and implementation of new products, services, functionalities, or upgrades
    • Provide support for financial solutions which includes MPESA and integrations
    • Perform Systems and Applications Monitoring
    • Maintain knowledge base by documenting technical knowledge
    • Collaborate with team members to improve the tools, systems, and procedures
    • Participate and provide input to the M-PESA roadmap to ensure timely delivery of relevant products to Safaricom Customers.
    • Work with the external and internal technical teams to ensure efficient resolution of all system issues
    • Implement DevOps technologies and processes, e.g: containerization
    • Liaise with all stakeholders to ensure new functionality, processes and systems are fully understood
    • Transfer system knowledge to internal customers on new features and support processes
    • Prepare and publish accurate and timely system performance reports
    • Perform regular service improvements that align with 99.999% availability
    • Diagnose and troubleshoot technical issues on the assigned systems and apply a         work around or a permanent solution to resolve ensuring the MTTR is met
    • Properly escalate unresolved issues to appropriate internal or external teams and follow up to ensure they are satisfactorily closed
    • Provide prompt and accurate feedback to stakeholders on assigned tasks
    • Ensure all issues are logged in the service management tool and are properly prioritized and also accurately log resolution details in the ticket

Core competencies, knowledge, and experience:

Business Competencies:

• Must be able to work without supervision & meet tight deadlines/schedules.
• Good presentation skills

Creativity and Innovation

• Excellent Problem solving skills

Business Know how

• Experience of working in Fintech organization
• Attention to detail

Working with Change

• Excellent communication skills
• Experience in planning medium to complex projects

Project and Programme Management

• Knowledge of Scrum/Kanban Agile methodologies

Functional Competencies:

• Bachelor of Science Computer Science, Computer Engineering or Software Development or related subject.
• 2 years of work experience as an engineer in a telecommunications or financial services environment
• Experience in Continuous integration and deployment methodologies using automated tools such as Jenkins.
• Knowledge in mobile money systems, integrations, or financial systems
• Knowledge of SRE concepts

Key performance indicator:

1. 100% monitoring of all systems
2. Enforce adherence to BCP calendar for all platforms.
3. Skillset modernization – continuously upskill according to M-Pesa Technology yearly skillset modernization program.
4. Availability KPIs as detailed below:
   1.  Incident Management SLAs as per incident management policy
   2. Service Availability
   3.  Change management policy adherence

Dotted reports: Manager MPESA Core Platforms

Must have technical / professional qualifications: 

• Extensive knowledge of networking and system administration (Unix/Linux)
• Software development skills in Java, python, Angular JS etc
• Knowledge in ITIL Service Operations processes and Agile methodology. Certification in Scrum fundamentals is an added advantage.
• Proficient in database management skills

Desired 

• Certification in cloud technologies like AWS & GCP
• Certification in cloud native technologies such as Kubernetes

How to Apply.

 If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate