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About the job
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title And Summary
Director Market Implementation-Ethiopia, Growth Segments,
Job Overview
Growth Segments is a team of innovators incubating businesses that extend Mastercard’s reach to low-income consumers and micro-merchants. By extending core business capabilities and functionalities to these segments, we drive secular shift of cash to digital and create domestic relevance for Mastercard in local economies. Our businesses are centered on building digital ecosystems that enable low-income segments to pay and get paid digitally, ultimately formalizing the economy. For example, we are incubating businesses that enable smallholder farmers to get paid more and faster, by organizing a digital ecosystem in agriculture and developing solutions that address gaps for FIs to serve the ag sector. We are passionate about the power of digital transformation to improve lives and livelihoods in underserved communities.
Growth segments Markets team is looking for a Director-Market Implementation, to drive Growth segment incubation deployments in Ethiopia. Reporting to the Global Head of Markets, Growth Segment, The ideal candidate should be passionate about serving Agriculture and MSMEs segments in rural communities, highly motivated, intellectually curious, analytical, and possess an entrepreneurial mindset.
The Role
The essential responsibilities of the position entails the following:
Drive in country Business Development and Customer Account Management to ensure continued incubation of Growth Segments businesses in Ethiopia.
Closely collaborate with our customers, partners, and internal stakeholders to successfully deploy our Growth Segment incubations, drive adoption and usage, and continually refine and evolve how we deliver solutions in the Ethiopian market.
Own customer capacity building initiatives and solution knowledge transfer in collaboration with Product Managers from Mastercard, customer and partners. The training will include among others product trainings, technology adoption and change management.
Prioritize driving solution adoption and usage by our customers and partners through leading complex technology implementation initiatives, incentive programs, training and support.
Own and advance project management of all Community Pass solution deployments in market and report regularly into global team.
Prepare and present on a regular basis, incubation business deployment reports to Mastercard senior executives, highlighting key updates, strategic milestones, risks and mitigation measures.
Provide market insights and Voice of Customer feedback back into the Product team to ensure that strategy and new product development are aligned with local objectives.
All About You
The ideal candidate for this position should have:
Extensive experience in launching digital products in Agriculture and MSMEs in rural based population and communities in Africa/Ethiopia.
Extensive track record in building customer relationships in Ethiopia sectors of Agriculture, MSME and Finance.
Extensive track record in designing and conducting Capacity building programs for adults and the illiterate population in Ethiopia.
Demonstrated success in complex project management initiatives working with a cross section of stakeholders namely Govt, NGOs, Private sectors and start ups
Demonstrated success in making Executive level project reports and presentations including excellent skills on PowerPoint, word and excel based presentations
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.