Value Exchange Relationships Officer Full Time

FH ETHIOPIA

INTERNAL/EXTERNAL VACANCY

FH Culture

All we do, and how we do it, seeks to promote God’s beauty, goodness, and truth in a broken world. As such, we are defined by our ability to make people’s lives measurably better; our ability to deliver impact is the measure of our collective success. For we know that we are God’s handiwork, created in Christ Jesus to do good works, which God has already prepared in advance for us to do. At Food for the Hungry, we operate under a set of values called Heartbeat Values.

Position title: Value Exchange Relationships Officer

Duration of contract: One year contract (renewable, with 60 working days probation period)

Duty Station: Leka Dulecha, East Wollega

Closing date: February 28, 2025

Job Summary

The Value Exchange Relationships Officer ensures that stakeholder engagement is closely aligned with FH’s value proposition, program model, and programme outcomes by leading the management and strengthening of relationships with shareholders, investors, and key stakeholders at the Area Program level. This position is responsible for delivering the impact offers and supports the alignment of all value exchange activities with the program model in a way that is fun, meaningful and builds the assets of our young shareholders and delivers on the promise to the shareholders and investors. The Value Exchange Relationships Officer lays a crucial role in engaging stakeholders, contributing to realizing the value for the shareholders and investors, fostering collaboration, and ensuring transparency to sustain and expand FH’s impact on children and communities.

Principal Responsibilities:

1. Service Operations Management
   1. Support the operational processes of Value Exchange relationships, ensuring efficiency, consistency, and alignment with standards, guidelines and policies.
   2. Utilize the digital and technology ecosystem, ensuring their optimal use in supporting the relationships between the shareholders and investors.
   3. Respond to sponsor queries and updates with quality and in a timely manner.
2. Shareholders and Local Partners Engagement
   1. Engage with the child, family and the community systematically in forging a clear understanding of FH’s role and value exchange offers and experiences.
   2. Identify and engage with local partners to support and facilitate the implementation of planned activities.
   3. Ensure that safeguarding and protection practices are rigorously followed at the AP level. Maintain a safe and supportive environment for all participants, particularly children.
   4. Seek and gather feedback from the shareholders and partners on their experience and provide input for improvement where needed.
3. Child Enrolment and Portfolio Management
   1. Guide and support the selection and registration of children in recurring giving, including child sponsorship, based on global guidance.
   2. Ensure registration process follows the established portfolio management schedule and ensure that all registrations are complete with quality data.
   3. Maintain the Registered Children portfolio as per the agreed schedule.
   4. Monitor data quality and program activities with the AP team to ensure that all relevant data is up to date, reported as necessary, and accurately reflects each child’s current status and development.
   5. Facilitate appropriate follow-up action as needed in coordination with the Development Facilitators based on the child monitoring data.
4. Experience Features Management
   1. Provide oversight to the execution of Value Exchange (VE) experience features as per the AP level plans and ensure they are delivered as per the schedule.
   2. Ensure the provision of a consistent and high-quality experience for the shareholders and investors as per the standards.
   3. Provide training and support to equip the AP teams, volunteers and partners on the implementation of the experience features as per the global standards including the process, content and media.
   4. Support the development of experience roadmap and the feature design using HCD with the engagement of shareholders.
5. Programming Standards and Alignment
   1. Collaborate with Development Facilitators and other AP staff to ensure adherence to Sponsorship Minimum Programming Standards, particularly those related to value to the child and the development of key assets.
   2. Ensure the activities related to value exchange processes are developmentally sound and do no harm.
   3. Lead the training and capacity strengthening of Development Facilitators and community volunteers on Value Exchange relationship processes, standards, and policies.
6. Organizational Culture
   1. Champion the promotion of FH culture, mindsets and behaviors in all interactions, serving as a role model.
   2. Lead the integration of faith-based principles into Value Exchange processes fostering a holistic approach to development.
   3. Any other duty may be assigned from time to time.

Job Level Specifications

• A Christian commitment to serve the poor and full agreement with FH’s Christian beliefs.
• Excellent communication and interpersonal skills, with the ability to engage effectively with a diverse range of stakeholders.
• Strong understanding of child sponsorship models, program coordination, and the importance of value exchange in stakeholder relations.
• Knowledge of regulatory and compliance requirements related to donor relations and international development.
• Excellent training and facilitation skills and creativity to engage in meaningful and joyful activities with children.
• Computer application skills, mainly MS Office and mobile or web-based database.
• Sound understanding on “System Practice” approach for solution design is an advantage

Safeguarding Policy

FH strives to provide an environment free from sexual exploitation, abuse, and harassment in all places where relief and development programs are implemented. FH holds a zero-tolerance policy against sexual exploitation abuse and harassment. FH expects its employees to maintain high ethical standards, protect organizational integrity and reputation, and ensure that FH work is carried out with honest and fair methods, in alignment with the FH Heartbeat and safeguarding and associated policies. Violations of stated policies will be subject to corrective action up to and including termination of employment.

Gender Responsibility

• Provide adequate time to staff to participate in gender sensitivity workshops and related events.
• Through observation, interviews, and spot-checks, ensure that the staff planning process is gender sensitive.
• Build a better gender balance in staffing through affirmative action.
• Observe if women staff are as involved as men in high-profile activities such as interaction with visitors and chairing meetings and take corrective action if warranted.
• Encourage female staff to participate in external networks (local and regional), as well as seminars and cross visits.
• Facilitate open and regular discussions with staff on about the work environment, policies, and values convenient to gender issues

Safety & Security Responsibility

• Encourages compliance of Safety and Security principles and policies of the organization by all staffs.
• Visiting project Offices and operational areas periodically to meet staff and making sure that all staff members are aware of the safety and security procedures.
• Explains to staffs the reasoning behind the organization’s safety and security policies and procedures
• Organizing local training sessions, such as First Aid, Fire Safety, and Defensive Driving for staff members. If possible, he/she should conduct briefing and training sessions himself/herself;
• Ensures that safety and security objectives are added to performance reviews and evaluations of all staff members;
• Encourages staffs to adopt safe and secure practices. Ensuring that updated personnel information related to safety (Record of Emergency Data) and security management are kept in Human resources

Job Level Specifications

• Proficiency in MS Office Suite and other data management and analysis software.
• Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.
• Excellent organizational, communication, and interpersonal skills, with the ability to work collaboratively in a cross-functional team environment.
• Knowledge of device management software, digital ecosystem tools, and best practices in data security and compliance.
• Ability to manage multiple projects simultaneously and meet tight deadlines

Language

• Proficiency in spoken and written Amharic and /or local language of the operational area and, basic understanding of English required.

Supervisory Responsibility

• This position holder supervises the Community Workers