Safaricom Ethiopia
Safaricom Telecommunications Plc is a company supporting Ethiopia’s digital transformation.
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Job Description
About Us
At Safaricom Ethiopia, we are a purpose-led technology company dedicated to transforming lives through digital connectivity and inclusive financial services. In under four years, we have grown to serve over 10 million customers, with our network now reaching 55% of Ethiopia’s population – a testament to our bold vision and trusted partnerships.
Guided by core values such as customer obsession, innovation, integrity, and get it done together, we are building a workplace that is dynamic, inclusive, and empowering. We believe our greatest strength lies in our people. That’s why, for two consecutive years, we have proudly get earned the Top Employer Award – in recognition for our unwavering commitment to fostering a supportive, innovative, and inclusive environment to people.
Join Safaricom Ethiopia and be part of a team that is shaping the digital future of Ethiopia. Here, your work has meaning, your voice matters, and your growth is our priority. Together, we are transforming lives for a digital future
Responsibilities
Key accountabilities and decision ownership:
- Modeling and maintenance of end to end systems/network and respective capacity reporting and analysis for E2E IP/MPLS core, IGW, CDN networks, aggregation, and edge networks.
- Responsible for maintainance of the IGW nodes and all caches deployed on the network
- Validate end-to-end IP service performance (latency, jitter, packet loss)
- Troubleshoot, analyse and restore faults within the directed MTTR
- Implementing optimization plans done by Engineering team
- Collaborate with vendors on software upgrades, bug fixes, and feature implementation.
- Facilitate network testing and acceptance – in coordination with planning and infrastructure teams.
- Harmonized network operations and maintenance of E2E IP network in relation to other transmission technologies including Microwave, Fibre / DWDM, VSAT.
- Coordinate Network Improvement initiatives, in liaison with OEMs and Partners
- Ensure monitoring of all IP network elements is achieved.
- Perform proper preventive maintenance of all IP transport network elements and document results for all allocated sites and according to the maintenance regimes.
- Accountable for Spares on deployed sites
- Periodic feedback on all transmission related performance reports.
- Maintain an updated network information database
- Ensure compliance to regulator guidelines and facilitate necessary reporting on the same.
- Ensure OH&S adherence during supervised or own work execution.
- Periodic reporting on IP/MPLS network status and performance
- Continually monitor and manage (where required) network related issues. Facilitate and directly drive critical issue resolution and eliminate roadblocks with respect to Network Operations
- Key lead in the yearly budgeting exercise to ensure that network operations requirements are fully catered for in line with the operational requirements.
- Serves as the key technical liaison officer on all access transport related issues primarily with Engineering and Deployment, by extension to the vendors [operations and deployment]
- Overall Tx/RAN local logs/trace route and analysis of log files.
- Maintain database accuracy & interact with other role players to ensure conformance to business & security principles.
- Identify consistent and complex network service problems and provide suggestions for improvement initiatives on all IP technologies and dealing with the FLM vendor to reduce MTTR and 3rd parties’
- Core competencies, knowledge and experience:
- Business Competencies
- Actionable Insights
- Uses a range of research and data analysis techniques to identify all key system requirements that have an impact on transmission/IP network maintenance.
- Translates data into insights that identify opportunities and highlights threats to optimal and timely network maintenance.
- Be able to work independently.
- Innovative Propositions
- Be able to assess / explore new technology options and advise on appropriate adoption so as to meet business requirements.
- Engage internal and external stakeholders in discussions on the new options and drive continuous improvement initiatives
Qualifications
Education & Experience:
- Degree in Electrical and Electronics Engineering or Higher National Diploma in Electronics/Telecommunications
- 8 years experience with 3 years specialized role in a busy telecommunications environment –Involved in Transmission and IP Network operations, design, planning, installations /commissioning, and projects especially in IP/MPLS Networks support.
- Working knowledge and experience in various transmission network technologies and integration with E2E IP Networks.
- In-depth understanding of IP network protocols – BGP, MPLS, OSPF, ISIS, Segment Routing, IPv6 etc. Professional level certifications required e.g. CCNP, HCNP). Expert level certifications will be an added advantage.
- Knowledge of software defined networking principles.
- Knowledge of network scripting / programming languages e.g. Python
- Computer literate – Able to create management reports and use project management tools
How to Apply
- If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume