Specialist Customer Value Management (CVM) Development and Operations Full Time NEW

About Us

At Safaricom Ethiopia, we are a purpose-led technology company dedicated to transforming lives through digital connectivity and inclusive financial services. In under four years, we have grown to serve over 10 million customers, with our network now reaching 55% of Ethiopia’s population – a testament to our bold vision and trusted partnerships.

Guided by core values such as customer obsession, innovation, integrity, and get it done together, we are building a workplace that is dynamic, inclusive, and empowering. We believe our greatest strength lies in our people. That’s why, for two consecutive years, we have proudly get earned the Top Employer Award – in recognition for our unwavering commitment to fostering a supportive, innovative, and inclusive environment to people.

Join Safaricom Ethiopia and be part of a team that is shaping the digital future of Ethiopia. Here, your work has meaning, your voice matters, and your growth is our priority. Together, we are transforming lives for a digital future  

Key accountabilities and decision ownership: 

• Develop, optimize, and maintain SQL/PLSQL procedures and ETL pipelines for data ingestion and campaign logic.

• Build and support data mart models to enable advanced analytics and customer segmentation for CVM campaigns.

• Design and maintain containerized deployments (e.g., Docker) and ensure reliability of operational pipelines across development, test, and production environments.

• Implement CI/CD pipelines using tools such as Jenkins, GitLab, or ArgoCD to enable rapid and stable deployment of campaign logic and platform updates.

•  Monitor and troubleshoot CVM application workflows, including offer delivery failures, campaign orchestration issues, and job schedule errors.

• Apply Infrastructure as Code (IaC) and configuration management tools (e.g., Ansible, Terraform) for scalable platform setup and recovery.

• Collaborate cross-functionally with marketing, IT, and engineering teams  to support end-to-end campaign delivery, system upgrades, and change requests.

• Use tools like Git for version control and collaboration and provide clear documentation for both technical and non-technical stakeholders.

•  Ensure proactive monitoring, alerting, and resolution of production issues and performance bottlenecks in the CVM platform.

•  Assist with data governance, quality checks, and audit compliance for data used in CVM campaigns

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field.

• 3+ years of experience in data development, ETL workflows, or campaign platform operations.

• Working knowledge of Kubernetes, Docker, or equivalent container orchestration systems.

• Experience with CI/CD tools (Jenkins, GitLab, ArgoCD, FluxCD), Git-based workflows, and automation scripts.

• Strong knowledge of SQL/PLSQL, with ability to write and debug complex queries and stored procedures.

• Hands-on experience with Linux server administration and shell scripting for job automation and monitoring.

• Familiarity with cloud technologies (AWS, Azure, or GCP) and deployment on virtualized or hybrid environments.

• Experience in monitoring tools, log analysis, and root cause analysis for system incidents.

• Understanding of customer lifecycle platforms, CVM campaign orchestration, and telecom marketing flows is a plus.

• Exposure to infrastructure-as-code (Terraform/Ansible) is highly desirable.

• Coding experience using Java/python/R/SQL/ PLSQL

• Experience in collecting, storing, processing and analysing large volumes of data.

• Proficient understanding of databases at the logical, physical, and conceptual levels.

• Understanding of big data technologies

How to Apply

• If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume