Role Title: Service Point Advisor

Overall Purpose: Provide quality and professional service to walk in customers in a manner that will repeat Patronage

Responsibilities:

Assist the Service Point Supervisor to carry out relevant SPA staff orientation programs and on-the-job training for SPA recruits from Agencies and IRO’s
Provide customer-oriented service at all times in order to satisfy Customer needs.
Sell DHL range of products and services at point of sale in order to stimulate patronage of other services.
Maintain a high standard of personal and office appearance and ensure the corporate image is projected positively at all times
Deliver best-in-class customer service by fulfilling each customer’s unique needs while adhering to DHL policies.
Respond to customer’s queries regarding information on prices customs requirements etc.
Accountable for safe and accurate collection of sales proceeds and ensure proceeds are remitted same day to the Receiving Cashier.
Ensure accurate coding of all shipments accepted and details entered in the system to facilitate prompt shipment delivery
Confidently and knowledgeably handle customer’s complaints whilst maintaining composure and taking all possible actions to resolve issues (without over-committing) to the customers’ full satisfaction
Handle customer’s objections in a professional manner to reinstall the customer’s faith in DHL.

Qualifications:

One year post qualification relevant to work experience preferably within the service industry
University Degree

Candidates meeting the above qualifications are encouraged to apply only through the