Service Desk Technician – Medical Systems Support Full Time NEW

• To support the IT Service Desk in providing first-level technical assistance to United Nations Healthcare Center (UNHCC) users, ensuring timely resolution of hardware and software issues, as well as identifying opportunities and developing solutions for systems integration and automation. Key Responsibilities: • Receive, log, and track user support requests via ticketing systems, email, phone, or in person. • Provide first-line technical support for medical systems, desktops, laptops, printers, mobile devices, and custom applications. • Assist with installation, configuration and maintenance of medical equipment and related systems. • Escalate complex issues to Senior IT (Healthcare Center Support) staff when necessary. • Maintain accurate records of incidents, service requests, and resolutions. • Support user account management tasks (password resets, access permissions, etc.). • Assist in healthcare systems inventory management and documentation. • Assist in the migration to Intune from Active Directory • Assist in information security on user level devices

• To support the IT Service Desk in providing first-level technical assistance to United Nations Healthcare Center (UNHCC) users, ensuring timely resolution of hardware and software issues, as well as identifying opportunities and developing solutions for systems integration and automation. Key Responsibilities: • Receive, log, and track user support requests via ticketing systems, email, phone, or in person.
• Provide first-line technical support for medical systems, desktops, laptops, printers, mobile devices, and custom applications. • Assist with installation, configuration and maintenance of medical equipment and related systems. • Escalate complex issues to Senior IT (Healthcare Center Support) staff when necessary. • Maintain accurate records of incidents, service requests, and resolutions. • Support user account management tasks (password resets, access permissions, etc.). • Assist in healthcare systems inventory management and documentation. • Assist in the migration to Intune from Active Directory • Assist in information security on user level devices

• UNECA is dedicated to fostering diversity and inclusion within its workforce, and encourages all candidates, including persons living with disabilities, to apply. Reasonable accommodation for applicants with disabilities may be provided to support participation in the hiring process and for selected candidates in carrying out their functions when requested and indicated in the application.

How to Apply:

To get information on how to apply, please visit the below link:

Apply Here: https://careers.un.org/jobSearchDescription/273351?language=en