Senior Specialist -Business Intelligence Development and Operations Full Time

About Us

At Safaricom Ethiopia, we are a purpose-led technology company dedicated to transforming lives through digital connectivity and inclusive financial services. In under four years, we have grown to serve over 10 million customers, with our network now reaching 55% of Ethiopia’s population – a testament to our bold vision and trusted partnerships.

Guided by core values such as customer obsession, innovation, integrity, and get it done together, we are building a workplace that is dynamic, inclusive, and empowering. We believe our greatest strength lies in our people. That’s why, for two consecutive years, we have proudly get earned the Top Employer Award – in recognition for our unwavering commitment to fostering a supportive, innovative, and inclusive environment to people.

Join Safaricom Ethiopia and be part of a team that is shaping the digital future of Ethiopia. Here, your work has meaning, your voice matters, and your growth is our priority. Together, we are transforming lives for a digital future   

Key accountabilities and decision ownership: 

Lead, mentor, and manage a team of BI Developers, Data Engineers, and Support Specialists to deliver high-quality, scalable data solutions across the enterprise.

Drive team performance, skill development, and career growth through regular coaching, technical guidance, and performance feedback.

Own the end-to-end architecture and delivery of BI systems, ensuring consistency, performance, scalability, and maintainability of all reporting and analytics solutions.

Act as the technical escalation point for complex BI system issues and data anomalies, leading root cause analysis and long-term resolution strategies.

Ensure first-time-right delivery of all BI projects by implementing quality checks,

peer reviews, testing automation, and user acceptance validation processes.

Ensure delivery timelines for BI initiatives are met according to business demand, data dependencies, and analytics priorities.

Continuously improve BI development and operations processes by introducing automation, CI/CD pipelines, data cataloging, and standardized practices.

Manage cross-functional collaboration with Data Governance, IT, Security, Finance, Commercial, and Compliance teams to ensure aligned delivery of BI capabilities.

Ensure proper operational handover of new BI solutions to support teams with documentation, monitoring setup, and training for ongoing maintenance.

Promote data democratization and self-service BI by enabling business users with guided tools, intuitive dashboards, and reliable data sources.

Own and enhance the enterprise data and analytics landscape, ensuring BI platforms drive actionable insights, competitive advantage, and data-driven culture.

Core competencies, knowledge and experience:

Business Competencies

Working with Others

• Consciously takes steps to make the most of every conversation/interaction
• Identifies people’s needs, interests and motives to be able to influence the decisions they make
• Communicates simply to excite and engage people
• Pro-actively adapts own style and approach to build rapport, and work with others more effectively
• Builds and maintains strong relationships and networks

Operational Excellence

• Targets effort and resources on high-value, high impact activity
• Focuses on achieving maximum performance and driving continuous improvement
• Thinks about processes and problems cross-functionally and end-to-end
• Uses knowledge of products, technology, process, systems and policy to solve problems

Education & Experience:

• University Degree in Computer Science or related technical field.
• 8 years’ experience in a networked and dynamic IT environment at least 5 of those should be as a senior software developer or architecture role.
• 5 years Software development with a bias in frontend and backend development.
• Certification or training in database administration and application development. E.g. oracle, mysql, PL/SQL, or other no-sql databases.
• ITIL or ISO training and certification
• ITIL training and certification
• Training and advanced Experience in scripting and MySQL
• Certification or training in architecture or business analysis is an added advantage.
• Knowledge and experience with No-SQL, BigTable/Columnar data systems, parallel data processing, Software as a Service added advantage
• Working knowledge in Unix systems and Databases – Oracle, MySQL.
• Domain experience in GSM and IT is a must
• Broad technical expertise combined with business acumen and strong consulting skills.
• Excellent systems analytical and communication (written and verbal) skills along with meeting facilitation skills

How to Apply

• If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume