Senior Service Quality Officer Full Time

About You

Academic & Professional Qualification 

• Bachelor’s Degree in Business Administration, Marketing Management, Information Technology, Management or related discipline from a reputable university.
• Master’s Degree in Business Administration, Management or related fields is added advantage.

Experience

• Minimum of five (5) years relevant experience

Required Behavioral Competency

• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
• Creativity and innovation skills.
• Action oriented.
• Quality focus and attention to detail.
• Professionalism and integrity in line with Dashen Bank values.
• Good oral and written communication skills.
• Critical and analytical thinking and problem solving skills.
• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
• Good customer relationship management skills (internal and external customers).
• Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements

Required Technical Competency

• Experience in developing and implementing comprehensive quality assurance processes for service delivery.
• Ability to conduct regular audits and monitoring of service delivery processes to ensure compliance with quality standards.
• Ability to analyse customer feedback, complaints, and surveys to identify trends and areas of service improvement.
• Foster a culture of continuous improvement and quality excellence among service staff.
• Good understanding of customer care service standards or benchmarks.
• Project management skills.

How To Apply

​In order to apply for this Job Positing, click the link below:

https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=612&company=dashenbank