Senior Product Development Expert – Retail & MSME Full Time NEW

Senior Product Development Expert – Retail & MSME

Vacancy Details

Vacancy Number: DB_EX/HO/054/26
Vacancy Posting End Date: 16/11/2026

Job Summary

• Senior Product Development Expert – Retail & MSME is responsible for developing new products specifically for the Retail and MSME customer segment in accordance to the approved principles, processes, standards and procedures. In addition, the role holder is responsible for follow-up proper implementation of new product and service opportunity in continuous and systematic manner.

Academic and Professional Qualifications

• Bachelor Degree in Business Administration, Management and/or related fields.

Experience

• Minimum of  five (5) years relevant experience

Functional/Technical Competencies

• Customer need analysis: Ability to understand the unique needs, preferences, and behaviors of different customer groups within the banking sector, categorized by demographic characteristics, geographic location, capital, and industry sectors, to develop targeted products and services.
• Product lifecycle knowledge: Understand how a banking product designed, launched, marketed, monitored, and retired.
• Product and price knowledge: Understanding the features, benefits, and pricing structures of banking products, along with methods such as competitive analysis, and cost-based pricing.

Behavioral Competencies

• • Collaboration: Encompasses a range of behaviors, including effective communication, teamwork, dependability, and engagement
• • • Team Work: Collaborating and communicating in a way that allows team members to share their strengths and expertise and to support each other in achieving their goals.
    • Engagement: Active dedication and involvement from individuals or teams in collaborative endeavors, projects, initiatives, the Bank’s platform, culture, CSR initiatives, training programs, and, most importantly, the organization’s mission, vision, and values.
    •  Communication: Clear and successful exchange of information and ideas between individuals, ensuring a shared understanding.
• • Adaptability: Ability to adapt to change without disrupting operations and the ability to adjust to new situations and circumstances.
• • • Continuous Improvement: Commitment to always finding ways to do things better.
    • Agility: Ability to move quickly and easily.
    •  Responsiveness: Ability to adapt to change and meet new demands quickly.
• • Customer Centricity: Understand customers’ needs and meet or seek to exceed their expectations by building long term relationships, adopting data-driven decision making, and engaging in continuously improving processes and methods.
• • • Relationship: Demonstrate readiness to collaborate, and build sustainable relationship with stakeholders.
    •  Empathy: Understand and share the feelings, perspectives and experiences of customers.
    • Data driven Consistently utilizing data to drive work and make informed decisions.
  • Respect: is the glue that holds teams, organizations, customers together.
• • • Professionalism: Conducting oneself with competence, integrity, and respect in a work setting.
    •  Inclusivity: Embracing diversity, respecting unique identities, and fostering belonging.
    •   Genuineness: Being authentic, sincere, and transparent in interactions, respecting the truth and authenticity.

Place Of Work

• Head Office