Senior Customer Service Officer-Cash Full Time NEW

Essential Functions:

Job Position: Senior Customer Service Officer-Cash

Purpose of the Job: To enhance customer satisfaction by handling front line customer service activities with due care and maximum efficiency ; increase the Branch’s resource mobilization effort by cross-selling the Bank’s products and services.

Generic Functions:

• Enhance the strong business relationship with customers and cross sell the bank’s positive   image to the community
• Provide the concerned organ with timely, relevant, accurate, and complete reports on the plan performance
• Demonstrate the Bank’s code of conduct at work places and time to be abide by the bank’s organizational culture
• Provide services as per the service level agreement
• Contribute to the bank’s profitability as per the target set
• Engage in teamwork, collaboration, and transparency work practices
• Adhere to internal control system and risk management program of the Bank

Specific Functions:

• Engage and perform customer recruitment and account opening activities
• Administer the Primary Vault dually with Branch Operation Manager/ Branch Manager
• Receive, verify, lodge and withdraw cash to/from Primary and Secondary Vault
• Receive or dispatch consignment of cash from/ to the Treasury
• Distribute cash to the Customer Service Executives in the morning & during working hours
• Authorizes transfer of cash from Vault to Cash and from Cash to Vault
• Verify the daily cash receipts and cash bricks are in order, wrapped and initialed
• Retrieve customer signatures, pictures and verify customers
• Perform other duties as required

Job Requirement:

• Qualification: BA in Banking & Finance, Accounting, Business Administration, Economics, Management, and any other related fields.
• Experience: 3 years of experience in banking operation as CSO, CSR, CSE or related position.

How To Apply

• Female applicants highly encouraged

• Only shortlisted candidates will be communicated
• Hard copy or physical applications will not be accepted
• The Bank has the right to cancel the post advertised

Interested applicants fulfilling the above requirements are invited to apply within five (5) Consecutive days

Apply Via : https://vacancy.amharabank.com.et/