Senior Customer Service Officer Full Time NEW

The Senior Customer Service Officer at Hijra Bank S.C. plays a vital role in enhancing customer satisfaction and loyalty within the Banking and Insurance sector. This full-time position, suited for individuals with 1-3 years of experience, involves working in an office environment to support clients with their banking needs. The officer will implement effective action planning and account management strategies to ensure seamless service delivery and compliance with banking regulations.

Key Responsibilities:

• Manage customer inquiries and resolve issues efficiently and professionally.
• Develop and maintain strong relationships with clients to ensure satisfaction and retention.
• Coordinate with various departments to facilitate smooth service delivery.
• Implement action plans to improve customer service processes and workflows.
• Monitor account activities and ensure compliance with banking standards.
• Assist in training junior staff on customer service best practices.
• Prepare reports on customer feedback and service performance metrics.
• Identify opportunities for service improvements and present recommendations.
• Conduct regular follow-ups with customers to enhance engagement.
• Support management in executing strategic initiatives to boost customer satisfaction.

Required Skills:

• Develop action plans to address customer needs and enhance service delivery.
• Utilize accounting principles to assist customers with financial inquiries.
• Manage customer accounts effectively, ensuring accuracy and compliance.
• Analyze customer feedback to identify trends and areas for improvement.
• Communicate clearly and professionally with clients and colleagues.
• Resolve conflicts and disputes in a timely and effective manner.
• Demonstrate strong organizational skills to manage multiple customer requests.
• Collaborate with team members to achieve common goals.
• Adapt to changing priorities and customer demands with flexibility.
• Utilize banking software and tools to manage customer interactions.

Desired Skills:

• Demonstrate knowledge of banking regulations and compliance standards.
• Exhibit strong problem-solving abilities in customer service scenarios.
• Foster a positive work environment through teamwork and collaboration.
• Show proficiency in data analysis to support decision-making.
• Engage in continuous learning to stay updated on industry trends.