Senior Clinical Training and Quality Assurance Officer

JOB SUMMARY

Under the direct supervision of Clinical Quality Assurance Manager, Senior Clinical Training and Quality Assurance Officer assesses MSIE’s need for Clinical information, training and development; evaluate clinical standards, norms, and policies are implemented properly in centre, Social franchising/ private sector network, public facilities and outreach; analyses and review training policies, manuals, guidelines and plans developed by MSIE  and work to update properly; evaluate and review the clinic services of MSIE and provide feedback to improve service delivery; provide technical support and training assistance to staff at service delivery points to improve their performance; develop monitoring and evaluation or follow up mechanisms to track effectiveness of technical support and training programmes.

DUTIES/TASKS

Support to Clinical Services and Training

• Develop training curriculum, materials and evaluation tools in accordance with the MOH and MSI requirements/standards;
• Assess/Identify training needs of clinical staff in consultation with the concerned Departments;
• Prepare training projects and propose the delivery of high quality health service trainings to MSIE health professionals and partners in accordance with MSI standards;
• Develop annual training plan in consultation with the concerned Departments and the;
• Provide theoretical and practical clinical trainings for MSIE and partners clinical staff;
• Conduct studies to develop MSIE’s capacity to provide trainings in the areas of FP/RH, MEM and other cross-cutting trainings
• Communicate with institutions or professionals who could provide quality trainings in the areas of FP/RH;
• Conduct post training follow-up, coaching, mentorship, evaluations and impact assessment to establish effectiveness of the training programmes of MSIE;
• Assist medical professionals in clinics, outreach, and franchisees in handling critical or complicated medical cases;
• Provide advice and/ supportive supervision as and when needed by the clinical team;
• Serves as resource person to relevant workshops and seminars
• Organizes and conducts induction sessions and refresher courses;

Health Services Quality Assurance 

• Study quality assurance standards in line with the country and MSI standards;
• Conduct regular quality control checks (Internal Clinical Audit, competency assessment, clinical record audit) for MSIE, franchisee/private network clinics, public facilities and the outreach services and propose to take appropriate corrective measures in line with the organization’s policy and procedure;
• Assess quality services are provided through all clinics and outlets;
• Conduct continuous Clinical Supportive supervision and investigation of Clinical and product related incidents
• Conduct provider competency assessment
• conducts incident notification, investigation and implementation of recommendations

Research Sharing and Learning

• Conducts studies or utilizes previously-conducted similar studies to identify acceptable approaches for the effective implementation of FP/RH training programmes;
• Prepares budget for training and other activities in consultation with the relevant units and monitors its proper administration;
• Formulates proposals to secure funding for training;
• Maintains accurate records of clinical training and training related activities;
• prepares a data base of training institutions/ consultants to participate in the implementation of team development;
• Contacts organizations to solicit publications, distributes publications and takes the lead in (re) organizing and supervising the reading centre;
• Assesses, prepares, distribute and document relevant training information regular reports, research findings and best practices to concerned work units;
• Ensures the development, production and distribution of training materials;
• Assist learning from best practices is adapted and implemented in among MSIE Teams in the   areas of FP/RH;