Senior Accountant -Credit Controller Full Time

The role of Senior Accountant – Credit Controller is responsible for managing the company’s debt portfolio and ensuring acceptable debt levels while maintaining customer relationships. This role plays a critical role in customer retention and optimizing returns on invested capital.

About Us

At Safaricom Ethiopia, we are a purpose-led technology company dedicated to transforming lives through digital connectivity and inclusive financial services. In under four years, we have grown to serve over 10 million customers, with our network now reaching 55% of Ethiopia’s population – a testament to our bold vision and trusted partnerships.

Guided by core values such as customer obsession, innovation, integrity, and getting it done together, we are building a workplace that is dynamic, inclusive, and empowering. We believe our greatest strength lies in our people. That’s why, for two consecutive years, we have proudly get earned the Top Employer Award – in recognition for our unwavering commitment to fostering a supportive, innovative, and inclusive environment to people.

Join Safaricom Ethiopia and be part of a team that is shaping the digital future of Ethiopia. Here, your work has meaning, your voice matters, and your growth is our priority. Together, we are transforming lives for a digital future

Role purpose: 

•  Ensure that the company’s debt portfolio is maintained at acceptable level. Ensure returns on capital invested.
• ·Customer retention through effective debt management on assigned portfolio

  Key accountabilities and decision ownership: 

• Enhanced & increased cash collection against revenue of above 100% month on month.
• Continuous ledger collection on other buckets collection as guided by the collection matrix.
• Ensure contained debt spill over monthly with maximum of 1% per age bucket
• Monthly Engagement with Technical billing on roaming rates system updates to enhance billing accuracy and drive demand reduction on billing disputes
• Full reconciliation & customer engagement on overdue accounts
• Timely Receipting of EFTs & withholding taxes & allocation of credits to ensure clean ledger and reconciled customer accounts.
• Auto-Audit review of the withholding tax portfolio
• Implement right first time on business processes.
• Proactive resolve and closure of customer queries &
• Improved customer satisfaction and therefore assured churn reduction.
• Ensure that the collection plan only affects the unpaid accounts.
• Daily review of the consumption reports daily and bar customers where necessary.
• Follow up reconnection after payment to improve on customer satisfaction,
• Send reminder letters to those customers who have not paid.
• Accounts in assigned ledger are fully reconciled.
• Management of disconnections and ensuring reduction of overdue amounts on the above accounts
• Customer visits to push for payment and offer payment plan where acceptable.
• Prepare and recommend accounts to be written off or provided for.
• Offer alternative account types e.g. Auto bar with a controlled balance to ensure customer retention while still collecting the outstanding amounts.
• Management of Credit Note issuance
• Raise credit notes to all queries received on assigned accounts. Ensure the credit notes have been approved and posted.
• Demonstrate and achieve Safaricom values and behaviors within the team
• Ensure participation of projects and its completion within the set timelines. To continually participate in postpaid stakeholders training and process reviews
• Key understanding of the Dynamic of the Financial sector to guide the Business units in customer management and risk reduction
• To achieve incremental collection month after month. A monthly collection of 100% against revenue of the private ledger.
• Reduce the risk of bad debt by ensuring that we do not have more than 1% of debt spilling over to the next bracket.
• To ensure the effective execution of defined milestones, while aligning with departmental objectives of improved collections. Ensure 100% adherence to milestone schedules and all milestones are executed on time:
• Ensure all adjustments e.g., credit notes are posted by the 25th of every month.
• Ensure that each collection plan affects only unpaid accounts by ensuring that all remittances from the customers have been forwarded on time
• Enforcing strict daily high usage monitoring for both Local and Roaming Customers
• Ensure all payments received are allocated and follow up remittances to be provided by the customers within the month of payment receipt.
• Weekly review of unallocated payments in the ledger
• Achieve cash allocation of 95% current: 100% on 30-90 days & 5% reduction on over 90 days per month on total unallocated balance.
• Daily review of the periodic high balance reports and bars where necessary
• Customer visits to push for payment and offer payment plan where acceptable Prepare and recommend accounts to given over to collection agencies
• Reconciliation of accounts monthly to ensure that payments have been allocated correctly and the customers’ statement reflects only unpaid items done by the 5th of every month
• Follow up on the temporary deactivated accounts by ensuring reminder letters go out by documented milestones.
• To analyze and document accounts with credit balances.
• Monitor and ensure customers on payment plan adhere to the plan proposals
• All pending queries are attended to and customers informed within agreed SLA to ensure that collectable amounts are paid in time.
• Ensure customers are added to the collection plan monthly.
• Ensure that all bills are dispatched within defined timeframes.
• Ensure all issues affecting Billing from preceding periods have been logged in the incidence folder for follow-up.
• Ensure that the incidents have been addressed before Bill run. This will be done by the 20th of each month in preparation for the next Pre-Bill review
• Finds creative ways to exploit opportunities and solve problems
• Takes risks and pushes what is possible

  Business Know how

• Uses data and research to make decisions that are competitively and financially robust
• Balances current and future needs
• Thinks and acts like an owner of the business
• Acts in line with legal, regulatory, professional and ethical standards

  Working with Change

• Responds flexibly to changing situations
• Manages the business and people aspects of change to drive performance
• Project and Programe Management
• Defines scope and deliverables in terms of time, cost, quality and business benefit
• Schedules activity and identifies resource needs, dependencies and synergies
• Evaluates progress, mitigates risks and addresses issues

  Functional Competencies

• Planning and Control
• Analyses performance trends to determine the health of the business
• Steers business performance by using strategy and external data to help set goals
• Translates strategies into actionable plans that add value via process and operational improvements
• Maintains controls within Financial Systems through setup control and master data management 

  Core competencies, knowledge, and experience:

  Business Competencies

  Working with Others

• Consciously takes steps to make the most of every conversation/ interaction
• Identifies people’s needs, interests and motives to be able to influence the decisions they make
• Communicates simply to excite and engage people
• Pro-actively adapts own style and approach to build rapport, and work with others more effectively
• Builds and maintains strong relationships and networks

  Operational Excellence

• Targets effort and resources on high-value, high impact activity
• Focuses on achieving maximum performance and driving continuous improvement
• Thinks about processes and problems cross-functionally and end-to-end
• Uses knowledge of products, technology, process, systems and policy to solve problems

  Creativity and Innovation

• Finds creative ways to exploit opportunities and solve problems
• Takes risks and pushes what is possible

  Business Know how

• Uses data and research to make decisions that are competitively and financially robust
• Balances current and future needs
• Thinks and acts like an owner of the business
• Acts in line with legal, regulatory, professional and ethical standards

  Working with Change

• Responds flexibly to changing situations
• Manages the business and people aspects of change to drive performance
• Project and Programme Management
• Defines scope and deliverables in terms of time, cost, quality and business benefit
• Schedules activity and identifies resource needs, dependencies and synergies
• Evaluates progress, mitigates risks and addresses issues

  Functional Competencies

  Planning and Control

• Analyses performance trends to determine the health of the business
• Steers business performance by using strategy and external data to help set goals
• Translates strategies into actionable plans that add value via process and operational improvements
• Maintains controls within Financial Systems through setup control and master data management

  Accounting

• Prepares, analyses and summarizes financial data to support business operations and delivery statutory information
• Ensures the integrity of processes and systems to record and authorise transactions in compliance with Safaricom accounting policies and regulation
• Reporting
• Delivers timely and accurate reports to satisfy statutory and business requirements
• Identifies key performance and variances, and provides recommendations

  Treasury

• Develops and advises on funding strategies for the business

  Tax

• Applies appropriate treasury processes to maintain financial liquidity
• Delivers filings/reports to satisfy statutory and business requirements Combines expertise and commercial awareness to deliver value added solutions

   

Education & Experience:

• Accounting or related Finance bachelor’s degree from a recognized university.  ACCA will be an added advantage.
• 3-4 years’ experience in a Credit Control administrative and/ or account management role in debt management experience in a well-run company working with multiple business partners
• Proven experience & good understanding of debt acquisition and management and also Experience in building complex financial models to evaluate various financial plans.

Experience in Oracle or any other ERP

How To Apply

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume