Receptionist Full Time

Job Description 

Location: Leggio Apartment, Mexico Square, Addis Ababa
Reports To: Facility Supervisor / Property Manager
Company: EPM

Position Overview

The Receptionist serves as the first point of contact for residents, visitors, and service partners at Leggio Apartment.
This role is responsible for ensuring a welcoming, organized, and efficient front-desk operation that reflects the professionalism of EPM-managed properties.
The ideal candidate will have excellent communication, customer service, and coordination skills, with the ability to manage both administrative and hospitality-related tasks in a residential environment.

Key Responsibilities

Front Desk & Resident Relations

• Welcome and assist residents, guests, and visitors courteously.
• Maintain a professional and friendly front-desk presence at all times.
• Handle inquiries, complaints, and service requests promptly and communicate them to the Facility Supervisor.
• Keep updated records of residents, visitors, and service providers entering the building.
• Assist residents with move-in/move-out procedures, maintenance requests, and other general information.

Communication & Coordination

• Answer telephone calls and emails in a timely, professional manner.
• Record and relay messages accurately to the relevant departments or personnel.
• Maintain communication logs, visitor lists, and access control reports.
• Coordinate with cleaning, maintenance, and security teams to ensure daily operational flow.

Administrative Duties

• Maintain front-desk documentation, forms, and filing systems (digital and physical).
• Receive and record deliveries, parcels, and tenant correspondence.
• Support in compiling daily reports for building operations (visitor count, issues logged, etc.).
• Ensure office supplies, brochures, and reception materials are always well-stocked.

Customer Service & Presentation

• Maintain cleanliness and organization of the reception area.
• Represent the EPM brand and building with professionalism, discretion, and warmth.
• Report any incidents, unusual activities, or complaints to management immediately.
• Assist in building tours or tenant showings when required.

Qualifications & Experience

• Diploma or Degree in Hospitality, Customer Service, or Office Administration preferred.
• Minimum of 1–2 years of experience in front-desk, hotel reception, or residential management environment.
• Excellent communication skills in English and Amharic (knowledge of other languages is an advantage).
• Computer literacy (Microsoft Word, Excel, email communication).
• Well-groomed, organized, and punctual with a high sense of responsibility.

Working Hours

• Monday to Friday, 8:00 AM – 11:30 PM , Saturday, 8:00 AM – 12:30 AM (with flexibility for evening or weekend shifts if required).

Personal Attributes

• Warm, approachable, and resident-focused.
• Highly organized and detail-oriented.
• Professional demeanor and strong interpersonal skills.
• Able to multitask and remain calm under pressure.

Compensation

• Competitive salary commensurate with experience.
• Benefits as per EPM policy and Ethiopian labor law.

How To Apply

Interested and qualified candidates shall submit their motivation letter along with their non-returnable recent CV only via: property@epmglobal.net