Public Information Assistant (Tour Guide) Full Time NEW

UNOPS – an operational arm of the United Nations – supports the achievement of the Sustainable Development Goals (SDGs) by successfully implementing its partners’ peacebuilding, humanitarian and development projects around the world.

Our mission is to help people build better lives and countries achieve peace and sustainable development.

We are proud of our people. The UNOPS family brings together approximately 160 nationalities, represented by over 5,000 UNOPS personnel as well as some 7,800 personnel recruited on behalf on our partners. Spread across 80 countries, our workforce is rich in diversity and culture – with inclusion at its core.

Contract type: Local Individual Contractor Agreement (LICA)
Contract level: LICA/ICS -5
Contract duration: One year

Background Information – Job-specific
Within delegated authority, the Public Information Assistant (Tour Guide) will be responsible for the following duties:

• Conduct one-hour lecture tours, four to five times a day, on the history of Africa Hall and work of the United Nations.
• Participate in daily briefings as well as special briefings on different topics such as peacekeeping, disarmament and human rights. Study and research UN materials in English, in order to stay abreast of current activities of the UN system.
• Tailor language and information to different audiences (e.g. children, students, senior citizens, VIPs, UN Mission staff and media representatives) and respond to politically sensitive questions in an accurate and effective manner.
• Deliver quality customer service to raise awareness and promote the history of Africa Hall and the work of the Organization in an enjoyable and educational manner.
• Communicate and handle effectively stressful client-service situations by showing emotional intelligence and solid client orientation skills.
• Develop positive work relationship with peers, tour coordinators and supervisors based on mutual trust and respect.
• Undertake other assignments to facilitate the smooth running of the guided tour operation, which include a) Assist the Tour Coordinator in dispatching groups of visitors, and, while on duty on the tour route: b) Monitor the closure of visited places (whenever required) and liaise with tour coordinators, cashiers and UN Security, and c) Help out with crowd control issues and any visitors’ needs requiring escorting or wheelchair assistance

Functional Responsibilities

Within delegated authority, the Public Information Assistant (Tour Guide) will be responsible for the following duties:

• Conduct one-hour lecture tours, four to five times a day, on the history of Africa Hall and work of the United Nations.
• Participate in daily briefings as well as special briefings on different topics such as peacekeeping, disarmament and human rights. Study and research UN materials in English, in order to stay abreast of current activities of the UN system.
• Tailor language and information to different audiences (e.g. children, students, senior citizens, VIPs, UN Mission staff and media representatives) and respond to politically sensitive questions in an accurate and effective manner.
• Deliver quality customer service to raise awareness and promote the history of Africa Hall and the work of the Organization in an enjoyable and educational manner.
• Communicate and handle effectively stressful client-service situations by showing emotional intelligence and solid client orientation skills.
• Develop positive work relationship with peers, tour coordinators and supervisors based on mutual trust and respect.
• Undertake other assignments to facilitate the smooth running of the guided tour operation, which include a) Assist the Tour Coordinator in dispatching groups of visitors, and, while on duty on the tour route: b) Monitor the closure of visited places (whenever required) and liaise with tour coordinators, cashiers and UN Security, and c) Help out with crowd control issues and any visitors’ needs requiring escorting or wheelchair assistance