Product Manager -Digital, VAS, Cloud Solutions and Cyber Security Full Time NEW

At Safaricom Ethiopia, we are a purpose-led technology company dedicated to transforming lives through digital connectivity and inclusive financial services. In under four years, we have grown to serve over 10 million customers, with our network now reaching 55% of Ethiopia’s population – a testament to our bold vision and trusted partnerships.

Guided by core values such as customer obsession, innovation, integrity, and get it done together, we are building a workplace that is dynamic, inclusive, and empowering. We believe our greatest strength lies in our people. That’s why, for two consecutive years, we have proudly get earned the Top Employer Award – in recognition for our unwavering commitment to fostering a supportive, innovative, and inclusive environment to people.

Join Safaricom Ethiopia and be part of a team that is shaping the digital future of Ethiopia. Here, your work has meaning, your voice matters, and your growth is our priority. Together, we are transforming lives for a digital future.

Reporting to HOD – EBU Product and Commercial Operations, the role holder is is responsible for defining, developing, and managing enterprise-grade cybersecurity solutions, cloud services, SIP, DNS, strategic partnerships and other related EBU products. This role ensures innovative, secure, and scalable offerings that meet enterprise customer needs, while driving growth through collaboration with technology partners and alignment with the telecom company’s strategic objectives.

Key accountabilities and decision ownership: 

Insights & Research 

• Identify product opportunities and service gaps in enterprise security and cloud segments through research, data analysis, and customer feedback.
•  Monitor competitor activities to identify differentiation opportunities in cybersecurity cloud markets, SIP, DNS, and other related services for Enterprise customers.

  Product Strategy Development & Execution 

• Define product objectives and end-to-end strategy for enterprise security, cloud services, SIP, DNS, and related services.
•  Develop and own the product roadmap, prioritization, and backlog grooming from concept to launch
• Establish and manage partnership frameworks with Enterprise solutions and technology partners.
•  Ensure product lifecycle management based on performance, market insights, and customer feedback.

Product Development, Testing & Launch 

•  Translate product strategy into detailed requirements for technical development.
• Develop business cases and pricing proposals in collaboration with finance and commercial teams.
• Ensure end-to-end product testing and sign[1]off with relevant internal teams

Customer Journeys & Processes 

•  Design secure and seamless customer journeys for enterprise clients adapting either of the services under the scope of this role.
• Collaborate with stakeholders to align onboarding, in-life management, and support processes across all touchpoints.

Communication & Collaboration 

• Collaborate with marketing teams and partners to develop GTM strategies, product positioning, and sales collateral.
•  Drive joint marketing campaigns and co[1]branded initiatives with strategic partners. • Work closely with legal and regulatory teams to ensure compliance in product terms and conditions.

Training & Enablement 

• Develop training and product knowledge materials for sales and support teams.
• Hold enablement sessions with Sales team and partners to ensure consistent understanding of offerings.

Key performance indicator: 

• EBU Revenue as per budget
• EBU cost as per budget
• Number of enabled services & strategic partners (as per internal EBU Products KPIs)

Core competencies, knowledge and experience: 

Business Competencies: 

• +5 years Experience in Sales & Marketing roles in FMCG, eCommerce, Financial Services or Telecom, extra bonus if experience Telcom Enterprise products
• Experience working in a fast-paced Technology environment ideally

Working with Change 

• Ability to excel in a constantly evolving environment
• Ability to speak to non-technical business professionals and managers in non[1]technical areas to explain complex technical issues to build support and ownership for EBU technology solutions.

Project and Program Management 

•  Proven track record in delivering projects from the requirements analysis phase through the implementation cycle and be able to provide performance measures of success
• Understanding of project dependencies and risk mitigation in multi-discipline projects

Functional Competencies: 

•  Strong facilitation and writing skills in English is a must, additional international languages knowledge at advance level will be an added advantage.
•  Strong systems/solutions design and implementation skill.
• In depth technical and commercial knowledge/skill of EBU Security, Cloud, SIP, DNS and other related areas

Must have technical / professional qualifications: 

• First degree or Second Degree in Computer Science, Software Engineering, ICT or Technology fields
• +5 year’s experience in Commercial or Technical roles in FMCG, eCommerce, Financial Services or Telecom

Desired 

•  Bonus speaking additional foreign languages besides English ( EG French, Somali, Arabic, etc…)

Eligibility Criteria:

• Must have assumed current Safaricom role for a minimum of 12 months period.
• Employees must complete all assigned training courses to be considered for promotion .
• Employees are strongly advised to discuss their career aspirations with their line managers when they apply for vacant jobs .
• Candidates are eligible to apply for roles at the same level (possible lateral move to another functions. ) or one level higher (next higher immediate level)
• Please be aware that promotions (band increments) may lead to changes in financial rewards. However, lateral moves only result in changes to job title and reporting lines.
• For Regional roles , knowledge of the Region local language is essential. 

How to Apply. 

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.

https://egjd.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/STEP/jobs/preview/1071