Officer, Quality Assurance and training Full Time

Position Title: Officer, Quality Assurance and training

Department/Program: SRH

Level: TBD

Reports to: Project Director, DISC country Lead

Dotted line reports: Lead, Quality and Training

Vacancy type: External

Required number: Four.

Based in: Addis Ababa (2), Adama and South

Duration of contract: Indefinite based on performance and availability of funds. Remuneration: As per organization pay scale plus other PSI/Ethiopia staff benefits.

Application Deadline: September 18, 2025

Who we are?

We’re Population Services International (PSI), the world’s leading non‐profit social marketing organization. We work to make it easier for people in the developing world to lead healthier lives and plan the families they desire by marketing affordable products and services that range from mosquito nets to contraceptives to HIV testing. We are a $560m enterprise based in Washington, DC, operating in the private and public sectors in more than 65 countries.

There are over 9,000 “PSI’ers” around the world. It’s a diverse group of entrepreneurs and professionals with an unusually wide range of backgrounds – from the medical industry to the music business – all with unique skills we bring to the job.

PSI/Ethiopia wants to reimagine healthcare, put the consumer at the center, and whenever possible, bring quality care to the front door. We achieve health impact in Ethiopia by working with both government and private partners and harvesting technology innovation to bring quality care closer to communities, schools, and homes. We empower consumers by including them in the design of healthcare solutions, offering them more healthcare choices, and helping them to have a voice in influencing national priorities. We work with all market actors in the health system to understand their needs, designing and delivering solutions so that market systems can sustainably serve consumers for the long term, helping to support the Government of Ethiopia in achieving Universal Health Coverage.

PSI Ethiopia is embarking on a new innovative project in Ethiopia called Delivering Innovations in Self-Care.

This project will support the FMOH to introduce DMPA-SC for self-injection as a part of the method mix in Ethiopia. PSI Ethiopia’s support to the MOH for the simultaneous introduction and rollout of DMPA-SC PA and SI will build on the lessons learned, best practices, and materials already developed through PSI’s global flagship program, DISC, Discovering Innovations in Self-Care. At the user level, a communications ecosystem will be created to support women across their self-injection journey. At the community level, word of mouth and support structures will be created through experienced users and communities. At the provider level, a focus on mindset shifts will improve the support providers give women for self-care.

We are looking for an Officer, Quality Assurance and Training who will be responsible for supporting the Advisor, Quality Assurance and Training with the implementation and operations of self-care interventions such as DMPA-SC SI within the DISC framework and aligned with the FMOH’s introduction and scale-up plan. This individual will support cross-functional teams, partnerships with key stakeholders and provide programmatic and administrative support.

Sounds like you? Read on!

Main Duties and Responsibilities:

The Quality assurance and training officer will work under the supervision of the Project Director, DISC country Lead to ensure smooth implementation of the program. S/he will support implementation activities, monitor deliverables, and help ensure timely reporting.

Key Responsibilities:

Capacity Building and Training:

• Facilitate and coordinate training sessions for healthcare providers on DMPA-SC provision, self-injection counseling, and client-centered approaches.
• Ensure training logistics including venue readiness, availability of materials, and preparation of practicum sites
• Supervise the role plays, practical sessions and assess competency acquisition of training
• Organize and support the logistics of project events including meetings, workshops, site visits and other project events,
• Coordinate with trainers, facilitators, participants, guests, and vendors to ensure smooth delivery of planned events.
• Support the integration of self-care approaches into routine Family Planning services.

   

Supportive Supervision and Mentorship:

• Conduct and facilitate post-training follow-up and mentoring to reinforce skills and ensure practical application.
• Undertake regular facility visits to assess FP service quality, with emphasis on DMPA-SC provision.
• Apply quality assurance (QA) assessment tools to identify service gaps, develop corrective action plans, and track implementation progress.
• Provide coaching to providers to strengthen empathy counseling and adherence to self-injection protocols (eligibility criteria, observation checklists, and job aids).
• Monitor supply chain challenges within facilities for FP commodities and liaise with EPSS, FGAE and other stakeholders for timely solutions
• Summarize facility performance and escalate systemic issues requiring administrative action.
• Identify additional facility-level support needs (e.g., refresher trainings, review meetings, job aids).

   

Data Use and Monitoring:

• Collect, validate, and analyze service delivery and training data in collaboration with FGAE focal and PSI M&E team.
• Monitor uptake, continuation, and client outcomes of DMPA-SC/self-injection.
• Ensure data quality at facility level through supportive supervision, coaching, and RDQAs.
• Track facility-level commodity use, stock-outs, and wastage rates.
• Facilitate client satisfaction surveys and analyze results to improve service delivery.
• Monitor trends in method shift (e.g., DMPA-IM to DMPA-SC self-injection).
• Promote data-driven decision-making for continuous quality improvement.

Coordination and Representation:

• Serve as PSI’s focal point for quality assurance in DISC-supported sites/ facilities
• Maintain effective communication with regional health bureau, FGAE, facility heads, and other stakeholders to ensure alignment with national standards and policies.
• Represent the DISC project in relevant technical meetings, workshops, review forums, and joint supervision visits.

Communication, Documentation and Learning:

• Document and share lessons learned, success stories, and best practices related to DMPA-SC service initiation and quality improvement.
• Contribute to donor reports, technical briefs, and periodic program updates.
• Prepare briefing notes, talking points, and presentation materials for donor, government, and stakeholder engagements.
• Strengthen communication and collaboration between PSI/Ethiopia departments, FGAE, government bodies, and other key stakeholders.
• Support knowledge management and institutional learning within the project team.

Qualification and Experience:

• At least two (2) years with a Master’s or four (4) years with a first Degree in Nursing, Public Health, Midwifery, or related field.
• Experience in family planning/reproductive health programs, preferably in quality improvement and training roles.
• Experience working with DMPA-SC or other injectable contraceptives is highly desirable.
• Strong facilitation, coaching, and mentoring skills.
• Familiarity with self-care, Client-centered Counselling, and task-sharing in FP service delivery is a plus.
• Excellent written and verbal communication skills in English and local languages

Competencies:

• Client-centered and rights-based approach to service delivery.
• Field-oriented with willingness to travel frequently to public health centers in Addis Ababa.
• Ability to work collaboratively with government counterparts and facility-based staff.
• Strong problem-solving and analytical skills.
• High level of integrity and professionalism.
• Provide administrative and coordination support for sub-award management, including organizing partner meetings and follow-up.

What would get us excited:

• Experience supporting the rollout of new health interventions or FP methods.
• Experience with Social Behavior Change interventions.
• Experience working on youth or adolescent-friendly reproductive health programs.
• Understanding of quality assurance tools and monitoring systems in health programming.
• Experience in facilitating trainings and/or supporting training logistics.
• Familiarity with Ethiopian MOH systems and administrative procedures.