NOC-Telco Manager Full Time NEW

Role purpose:

·         To lead the Network operation Center for proactive monitoring, reactive incident handling and close incidents with short MTTR.

·         To drive operational efficiency and continuous improvement.

·         To lead governance with the managed service providers.

·         To manage the performance of the network and govern the field and engineering aspects.

•      Drive end to end operation with automation, by increasing the proactive maintenance and reactive fast recovery.

Key accountabilities and decision ownership:

·         Guide, mentor, and lead the team.

·         Manage team’s performance KPI’s, Development Plans.

·         Deliver Mission Critical Programs under NOC.

·         Manage End-to-End (Telco (RAN, Transmission, Energy, CORE, Roaming and others) SLA

·         Manage for proper War room, Communication, Escalation

·         Support Customers

·         Bring initiatives to take the network operation center operating model to the next level

·         Drive proactively operation to minimize customer impact because of poor quality or outage

·         Handle Long term Preventative measures /problem management across the operation.

·         Drive effective NOC-to-NOC engagement (Ethiotel, EEP, Djibouti, Kenya).

·         Lead effective Roaming partners engagement and smooth support.

·         Work with other key technology divisions for the goal toward Service Operation Centre.

·         Manage Process alignment and automation.

·         Auto operation in activities that can be automated including but not limited to Auto ticketing, Auto correlation.

·         Align and execute key KPIs across the market.

·         Handle initiatives and projects.

·         Create a strong collaboration environment with the groups.

·         Manage vendor performance

·         Other tasks that are given by the management

Core competencies, knowledge, and experience:

·         Technical know-how of NOC and Core operations.

·         Applying Expertise and Technology

·         Architecture concepts (Integration, Design

Process Management, Business Architecture, Information Architecture and Technical Architecture)

·         Problems solving and analytical skills.

·         Creating, Innovating, Learning, Analyzing and Researching

·         Delivering Results and Meeting Customer Expectations

·         5 Years of systems analysis and design experience is preferably in a highly complex environment (essential)

·         Influencing and negotiating skills

·         Excellent communication skills (verbal and written)

·         Project management skills

·         Collaboration and coaching skills (technical domain)

Must have technical / professional qualifications:

• Relevant Bachelor’s/Postgraduate Degree in Engineering.
•  7 years’ experience with 5 years in a telecommunications environment with senior position.
•  Experience in projects management.

How To Apply

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the career portal and then Click on the apply button. Remember to attach your resume.

https://safaricom.bamboohr.com/careers/483

The closing date for receiving applications is Sunday, 16th March 2025, 5:30 pm.