NOC Specialist: Configuration and Change Management(Internal/External ) Full Time NEW

We are seeking a NOC Specialist to lead our Configuration and Change Management processes, ensuring efficient governance and operations in line with our technology control objectives.

Role purpose: 

Perform the role of change and configuration management process subject matter expert which includes change process governance, change and configuration management and change operations duties in accordance with the company’s technology control objectives.

• Change Management Process Governance 
• Review and update the company change management policy and procedure documents. 
• Provide input to other policies, procedures and business documents and process regarding change management. 
• Drive the execution of change control policy and procedures via the Change Office. 
• Check, analyze and update change requests. 
• Administer change approvals and update/amend approver lists. 
• Follow up on change completion to close off changes. 
• Coordinating scheduled planned work to avoid change implementation clashes. 
• Compile and communicates Technology Change reports. 
• Conduct Change Management process governance forums with internal and external stakeholders 
• Control the implementation of network freezes. 
• Participate in war room events. 
• Provide support and maintain relationships by engaging with various role players to ensure that any operational changes or incidents are effectively and efficiently actioned with minimal effect on network operations and services. 
• Drive and/or attend various operational change management advisory boards (CABs) and similar meetings.
• Compose and audit and the change management processes and templates required for the change administration system. 
• Audits, drives, amends and approves the change management foundation data in the system. 
• Identifying and contribute towards opportunities to continuously improve the quality, effectiveness and efficiency of services provided by the Change Management Office.
•  Liaise with internal and external business stakeholders to ensure that the required change management processes needed for the business are in place. 
• Ensure that specific SOX controls are adhered to. 
• Ensure that Regulations related change management is adhered to. 
• Drive to automation of change management activities.
• Support the security, technology resilience and risk management processes. 
• Perform after hour standby duties for service operations and disaster recovery management. 
• Conduct specific post implementation reviews for major issues resulting from network changes. 
• Participate in various activities necessary to run the Change Management Office. 
• Serve as technology mentor for the change manage office personnel. 
• Assist the line manager with team supervision.

Configuration Management

• Performing configuration audits and reporting of the Configuration Management system.
• Developing and maintaining the configuration management database
• Developing and maintaining Configuration management processes and procedures
• Ensuring that all information within the configuration management database is accurate and up to date, available to those for whom they are targeted
• Ensuring that appropriate views of the configuration management database are maintained and made
• Providing advice and support to the change manager to ensure that change impacts across configuration items are understood and managed
• Ensuring that the information within the configuration management database is adequately protected and backed up
• Additional tasks given from the management Core competencies, knowledge and experience:

          Core competencies, knowledge and experience:

Business Competencies:

• Steers business performance by setting strategic goals.
• Translates strategies into actionable plans/insights for divisions.

Creativity and Innovation

• Coordinates the innovation governance process through stakeholder engagement and management of the innovation roadmap and project management.
• Drives the process of ideation both internally and externally by providing support through tools, techniques and processes.
• Drive automation of processes and systems.

Critical Analysis and Solution Development

• Analytical thinker & solution oriented Resilient planning, evaluating statistics and raw data towards required outputs.
• Culture and Change Champion, Supportive Technical lead, Relationship Builder.
• Results Achiever, Operationally Astute.

Working with Change

• Ability to work in ever-changing technology environment and adapting to work in complex as well as stressful environment 
• Identifies emerging technologies and best practice to define future architecture and evolution roadmap.

Project and Programe Management

• Project Management and advanced Excel knowledge.
• Responsible for project governance related to Network Operations.

Functional Competencies:

• Mobile network architecture 
• Information technology infrastructure
• Network Management Policies and Procedures (Change Management principles) 
• Risk Management 
• Change Management applications. 
• ITIL 

• Electrical/Computer Engineering or Information Systems (essential)
• 3 Years systems analysis and design experience, preferably in a highly complex environment (essential)
• Excel in verbal and written communications.
• Creative problem solver, take initiative, and proactively communicate with your team and customers to ensure program success.
• An advanced user of Microsoft Words and PowerPoint and a proficient user of Microsoft Excels or equivalent business productivity software.
• Organized, empathetic, and have strong customer service skills.
• Self-motivated, adapt quickly, and are comfortable working in a fast-paced technology environment with people from all backgrounds in all levels of an organization.

  About Us

  At Safaricom Ethiopia, we are a purpose-led technology company dedicated to transforming lives through digital connectivity and inclusive financial services. In under four years, we have grown to serve over 10 million customers, with our network now reaching 55% of Ethiopia’s population – a testament to our bold vision and trusted partnerships.

  Guided by core values such as customer obsession, innovation, integrity, and get it done together, we are building a workplace that is dynamic, inclusive, and empowering. We believe our greatest strength lies in our people. That’s why, for two consecutive years, we have proudly get earned the Top Employer Award – in recognition for our unwavering commitment to fostering a supportive, innovative, and inclusive environment to people.

  Join Safaricom Ethiopia and be part of a team that is shaping the digital future of Ethiopia. Here, your work has meaning, your voice matters, and your growth is our priority. Together, we are transforming lives for a digital future                                       

  How to Apply

• If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume