ETHIOPOST- Ethiopian Postal Service
130 Years Of Experience In Meeting Today's Demands
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About the Job
- Handle inbound calls from customers, addressing their queries, concerns, and requests courteously and professionally. Offer timely and accurate information about products, services, or company policies.
- Take ownership of customer issues, troubleshoot problems, and work towards timely and satisfactory resolutions. Escalate complex issues to appropriate departments if required.
- Utilize various communication platforms such as phone, email, chat, or social media to assist customers effectively. Ensure consistent and positive communication across all channels.
- Accurately record and maintain customer information, interactions, and transactions in the call center database or CRM software.
- Identify opportunities to upsell or cross-sell products and services to customers while providing valuable recommendations based on their needs and preferences.
- Adhere to call center scripts, guidelines, and procedures to ensure consistent service delivery. Maintain a high level of professionalism, empathy, and courtesy during interactions.
- Meet and exceed individual and team-based performance targets, including call handling time, customer satisfaction, and first-call resolution rates.
- Participate in ongoing training sessions and workshops to enhance product knowledge, customer service skills, and call center processes.
- Handle customer complaints efficiently, displaying strong problem-solving skills and empathy to resolve issues to the customer’s satisfaction.
- Manage multiple tasks simultaneously, such as responding to calls, emails, or chats while updating customer records and completing administrative duties.
- Collaborate with other call center officers, team leads, and supervisors to share best practices, resolve challenges, and contribute to a positive team environment.
- Follow all company policies, guidelines, and regulations to ensure data security, confidentiality, and compliance with industry standards.
- Also performs related duties assigned by the immediate supervisor.
About You
- BA Degree with 0 years of experience or College Diploma + TVET level IV with 0 years of experience
Requirement Skill
Communication
Desired Skill
Communication
How To Apply
Those who are interested can only apply through the attached email: