ETHIOPOST- Ethiopian Postal Service
130 Years Of Experience In Meeting Today's Demands
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About the Job
- Respond to customer inquiries, concerns, and complaints promptly and professionally. Help, troubleshoot problems, and provide appropriate solutions to ensure a positive customer experience.
- Thoroughly understand the company’s products and services to accurately address customer inquiries and educate them on product features, benefits, and usage.
- Handle customer orders, process transactions, and ensure timely delivery of products or services. Collaborate with relevant departments to expedite order fulfillment.
- Investigate and resolve customer issues, including billing discrepancies, product defects, and service interruptions. Take ownership of problems and follow through until they are satisfactorily resolved.
- Communicate effectively and empathetically with customers using clear and concise language. Adapt communication style to suit the customer’s needs and ensure a positive interaction.
- Actively collect and document customer feedback to identify trends, recurring issues, and areas for improvement in products or services. Relay feedback to appropriate departments to enhance overall customer satisfaction.
- Identify and escalate complex or unresolved customer issues to the appropriate person. Build and maintain strong customer relationships through personalized and consistent interactions. Strive to create loyal customers who advocate for the company’s products and services. Higher-level support or management for further assistance and resolution.
- Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.
- Work hand in hand with operation department and other departments on quick and efficient resolution of customer issues and queries.
- Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.
- Prepare or receive damage shipment report necessary in the settlement of claims.
About You
- BA/BSC Degree with 0 years of experience or College Diploma + TVET level IV with 2 years of experience
Required Skills
- Customer Relationship Management (CRM)
How To Apply
recruitment @ethio.post