IT Support Full Time NEW

ORGANIZATIONAL OVERVIEW

The National Election Board of Ethiopia (NEBE), re-established by proclamation No. 1133/2011, is the constitutionally mandated body to conduct elections, organize referendum and regulate political parties in Ethiopia. NEBE is working to boost its’ institutional strength with a special focus on enhancement of human resource capacity. Accordingly, NEBE would like to invite applicants for IT Support positions who meet the following requirements.

Required number: IT Support (50 Positions)

Reports to: IT Support Supervisor

Duty station: NEBE Head Quarter, Warehouse & Field Locations, Addis Ababa

Duration: 3 months Contract (Possibility of Extension)

Salary: As per the organization salary scale (Competitive)

Position Overview

We are seeking 50 IT Support to support nationwide election technology operations. Successful candidates will work under the IT Department to assist in the preparation, deployment, and support of election-related devices and systems. This role involves hands-on device configuration, software setup, quality assurance testing, and providing technical assistance to polling station staff, call center agents, and internal teams.

Key Responsibilities

Device Setup & Configuration

• Install laptop SSDs and configure required operating systems and applications.
• Register, configure, and prepare tablets for field deployment.
• Assist with device labeling, documentation, and tracking.

Testing & Quality Assurance

• Perform basic functional tests, UI testing, and workflow testing.
• Conduct system performance checks.
• Carry out content and data quality verification tasks.

Technical Support

• Provide VRS (Voter Registration System) support to polling station staff.
• Respond to and resolve IT-related inquiries from the call center.
• Provide technical support to internal staff at the main office and field locations.
• Assist with account setup, password resets, and device troubleshooting.

Operational Support

• Support IT inventory management and documentation processes.
• Report technical issues and follow escalation procedures.

Work collaboratively with IT teams to ensure readiness of all equipment

• Bachelor’s degree in:
  • Information Technology
  • Computer Science
  • Information Systems
  • Computer Engineering
  • Electrical/Electronic Engineering
  • Or a related technical field

Preferred Experience

(Experience is an advantage but not mandatory)

• Basic IT support or help desk experience
• Exposure to hardware installation or device configuration
• Participation in technical university labs or projects

Technical Competencies

• Knowledge of basic computer hardware and software installation
• Familiarity with Windows OS and Android configuration
• Ability to perform basic troubleshooting on laptops and tablets
• Understanding of system testing concepts (functional/UI/workflow)
• Basic networking and user account management skills
• Ability to document activities and follow standard procedures

Key Skills

• Strong communication and teamwork abilities
• High attention to detail and problem-solving skills
• Customer-oriented approach when assisting users
• Ability to work under pressure and meet deadlines
• Willingness to work in warehouse, main office, and field environments