About the job
Import Operations Specialist
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
DHL Global Forwarding Ethiopia has an opening for an Import Operations Specialist where you will execute procedures in the administration of the Project Import process from end to end. Having full ownership and visibility reside with Import Specialist. Join us now in connecting people and improving lives.
In this Import Operations Specialist position
- You will establish and maintain- relationship with existing customers.
- You will handle customer complaints and inquiries.
- You will update the clients promptly as agreed upon during onboarding.
- You will provide high levels of customer service with sense of urgency.
- You will support IP Team Leader with the implementation of new/change of systems updates/upgrades in CW1.
- You will arrange for the movement of shipment from Pick up at the customer to delivery at the customer’s premises or the Dibouti Port for shipments.
- You will book with carrier/update CW1 remarks with booking info.
- You will support the GSC with the documentation required to open files and ensure that the file is opened correctly.
- You will support by sharing the documents with the CDZ team to enable them to declare the files and process the shipment for customs clearance by preparing a customs entry.
- You will support and Complete import and export documents.
- You will quality check documentation before lodging documentation processes.
- You will ensure that you process the OBLs following the stipulated procedures.
- You will monitor and follow up until shipments are delivered.
- You will send uplift confirmations/pre-alerts to the customers.
- You will bill and close the shipment in CW1 Post departure/Customer messaging.
- You will be responsible for uploading of shipping documents into the DHL EDoc system.
- You will update all your milestones and ensure they are done as per the stipulated target.
- You will ensure all your sick files are resolved and files closed.
Now, here’s what we need from you
- Must have a metric
- Project Cargo Experience
- Preferred Cargo wise experience
- 2 – 3 years related experience
We offer:
- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary
Why join DHL Global Forwarding?
We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:
- The largest global network with more than ~30,000 passionate employees
- The most efficient processes and fastest response times
- The best solutions and best customer service
Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
How to Apply
If you are interested to be part of our dynamic team please send your CV and cover letter :
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.