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About the Job
Internal/ External Vacancy Announcement
ORGANIZATIONAL OVERVIEW
The National Election Board of Ethiopia (NEBE), re-established by proclamation No. 1133/2011, is the constitutionally mandated body to conduct elections, organize referenda, and regulate political parties in Ethiopia. NEBE is working to boost its institutional strength with a special focus on the enhancement of human resource capacity. Accordingly, NEBE would like to invite applicants for the ICT Support Assistant Position who meet the following requirements.
Required number: One
Reports to: ICT Project Manager
Duty station: NEBE Headquarters, Addis Ababa
Duration: One year with the possibility of Extension
Salary: As per the organization’s salary scale (Competitive)
Job Summary
We are seeking a motivated and customer-oriented IT Support Assistant to join our IT help desk team. This is an excellent entry-level opportunity for someone looking to launch their career in IT. You will be responsible for providing first-line technical support to our employees, resolving basic IT issues, and escalating more complex problems to senior team members. The ideal candidate is a problem-solver with great communication skills and a strong desire to learn and grow in the IT field.
Duties and responsibilities
Help Desk & User Support:
● Provide first-level contact and problem resolution for all users via phone, email, chat, and in-person support.
● Troubleshoot and resolve issues related to hardware, software, network connectivity, and peripheral devices (printers, scanners, etc.).
● Clearly document, track, and monitor problems in the IT service management ticketing system (e.g., Jira, ServiceNow, Zendesk) to ensure a timely resolution.
● Escalate unresolved issues to the appropriate senior IT team members with detailed notes.
System & Account Administration:
● Perform user account management activities: creating, disabling, and unlocking accounts in Active Directory (AD) or other systems
● Assist with the setup, configuration, and deployment of new workstations, laptops, and software for new employees.
● Install, configure, and troubleshoot approved software applications (Microsoft 365, Adobe, etc.).
Maintenance & Documentation:
● Perform routine maintenance and updates on computer systems and equipment.
● Maintain an inventory of all IT equipment, software, and licenses.
● Create and update knowledge base articles and documentation for common issues and solutions to improve user self-service and team efficiency.
Collaboration:
● Work collaboratively with other IT team members on larger projects and initiatives.
● Learn from senior technicians and engineers to develop technical skills
About You
Required Skills & Qualifications:
Education and Experience
● Education: Diploma in Information Technology, Computer Science, or a related field is preferred, but not required. Equivalent certification or practical experience will be considered.
● Certification: CompTIA A+ certification is a strong plus. Network+ or Microsoft Fundamentals (MS-900) are also beneficial.
● Experience: minimum 3 years of experience in an IT support or help desk role. Relevant internship or personal hands-on experience will be considered.
Technical Knowledge:
● Basic understanding of computer hardware, software, and operating systems (Windows 10/11, macOS).
● Familiarity with core Microsoft 365 applications (Outlook, Word, Excel, PowerPoint).
● Basic understanding of networking concepts (TCP/IP, DHCP, DNS, VPN, Wi-Fi).
● A strong willingness and ability to quickly learn new technologies.
Preferred Qualifications
● Experience with a ticketing system.
● Basic experience with Microsoft Active Directory or Azure AD for user management.
● Any hands-on experience with mobile device management (MDM) for iOS/Android.
Soft Skills & Personal Attributes
● Customer Service Superstar: A patient, friendly, and professional demeanor with a genuine desire to help people. This is the most critical skill.
● Communication: Exceptional verbal and written communication skills. Ability to explain technical concepts in simple, clear terms for non-technical users.
● Problem-Solver: Strong logical and analytical troubleshooting skills with a curiosity for figuring out how things work.
● Team Player: Eager to learn, accepts feedback, and works well collaboratively within a team.
● Reliable & Proactive: Highly organized, punctual, and able to manage multiple tasks and priorities. Take the initiative to find answers and learn.
Requirement Skill
Software proficiencies
Hardware maintenance
How To Apply
INTERESTED APPLICANTS ARE INVITED TO SEND NON-RETURNABLE:
- Application letter that explains why you fit the post, an updated CV, and three work-related referees;
- Application letter & resume should be saved by the full name of the applicant.
- Only short-listed candidates will be contacted for further screening.
- Those who are interested can only apply through the attached link
- https://nebe-election.org/apply, within 10 days from this announcement.
Female candidates are encouraged to apply!