Fraud Analyst Full Time

Role purpose

Responsible for providing support on Fraud Detection and Investigation initiatives through proactive and accurate analytics, undertaking fraud monitoring activities, demand management and agile community support to achieve fraud performance KPIs and drive improved customer experience

Risk Analysis and Audit

• Practice and collaboration on Risk assessments for products and services with internal stakeholders.
  •  Continuous assessment and evaluation of Fraud control suitability and approach to specific customer fraud risk areas
  • As part of Corporate Security Assurance group, define fraud risk thresholds to govern fraud control performance for products
  • Build and relationships with internal and external stakeholders required for supporting execution of tasks to manage customer safety and security on fraud

Forensic Reviews and Investigation

• Articulate required fraud controls to be inbuilt in products, services and processed with on-time and on-demand analytics to support Agile product development.
  • Identify areas vulnerable to fraud and recommend preventive measures.
  • Conduct fair and thorough investigations into suspected fraud, theft, and dishonesty incidents

Data Analytics and Mining

• Work closely with Data Science teams towards delivery of short to medium term development of fraud analytics models to address prevention of fraud in GSM, MPESA and new product areas.
  Provide insights on customer pain areas to address gaps in Product design, processes that expose customers to Fraud.
•  Prompt new thinking and ideas by asking “what if” questions.
• Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.

Data Management and Support

• Manage investigation-related data securely, ensuring confidentiality.
  •Support the Manager – Fraud Investigations in preparing reports for senior management.
  Continuous Improvement
  •Contribute to the development and enhancement of fraud investigation methodologies.
  • Provide insights to strengthen organizational fraud prevention frameworks

Functional Competencies:

• Risk Management
  •Identifies and mitigates operational, financial and business risks in critical processes and projects
  •Balances risk and benefits within appropriate control frameworks
  • Ensure plans and controls are in place to protect value and meet regulatory requirements

Purpose

• Create an inspiring vision for your team to drive strategy and performance.
  •Show ambition and courage, empowering others to go beyond the plan.
  •Bold and challenge teams to reimagine how things are done
• Prompt new thinking and ideas by asking “what if” questions

Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.

Innovation

• Create psychological safety so everyone can have an impact.
  •Fuel innovative ideas from others and test them to enable growth Create fraud solution use cases and detailed product roadmap documents to articulate desired features and functionalities of the desired Fraud architecture and functionalities.
  •Track and analyze frontline metrics for Demand
  •Identify gaps and opportunities for addressing triggered and untriggered demand management interventions.
  •Support front line teams with required insights on demand and collaborate on first time resolution of demand.

Automation, Reporting and Tooling

• Define risk-based automation and reporting requirements for monitoring of fraud solutions KPIs for all products and services.
  •Deliver continuous insights on Worry Free Initiative to elevate it to a breakthrough Financial Services Industry innovation
  •Develop and maintain integrated reports within the function to capture well defined performance metrics for rules, AI models and Demand Management.
  •Work closely with other business stakeholders on reporting unification for Corp Security Demand
  •Develop insights from 24-7 monitoring to drive use cases for automation and controls refresh
• Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned
• Share your ongoing learning and personal purpose with others.

Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency

Collaboration

• Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
  •Actively collaborate to break silos and hold your team accountable to do the same.
  •Develop others to make the most of their talents and coach them to take ownership to get things done.
  •Create an inclusive environment ensuring the safety and wellbeing of others. Live our Purpose and demonstrate the highest Standard of integrity.

Must have technical / professional qualifications:

• Relevant degree in Business, Engineering or IT Undergraduate Degree or relevant field along with professional qualifications.
  •Professional certification in Fraud Examination, Auditing, IT Security, Accounting.
  •Understanding of Agile Methodology.
  •At least 2 years’ experience in a Telco environment
  •At least 2 years in data analytics environment generating business insights by running long lead, real-time and ad-hoc analysis and have proven experience in a telecom’s environment.
  •Ability to work in in complex environments and multiple projects simultaneously with strict deadlines to deliver on commitments
  •Highly developed interpersonal and communication skills.
  •Possess high professional and ethical standards.

Key performance indicators:

•Adherence to functional KPIs and commitments

• • Early detection and response on current and emerging fraud risks through active monitoring to keep KPI is within target.
  Development and optimization of fraud dashboard and controls for KPI monitoring, exception detection and response to emerging trends.
  •Support execution of regular fraud reviews to address risks in Technical and Commercial activities.
  •Involvement in definition of fraud use cases from insights of Demand and fraud monitoring.
  •Proper documented planning and reporting of the assignments and projects.
  •Provide timely weekly performance updates/reports as required.
  •Feedback/ reports to the stakeholders on any new proposals/suggested controls within reasonable time for their implementation

 How To Apply

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the career portal and then Click on the apply button. Remember to attach your resume.

https://safaricom.bamboohr.com/careers/478

The closing date for receiving applications is Thursday March 6,2025