Enterprise Sales Manager Full Time NEW

At Safaricom Ethiopia, we are a purpose-led technology company dedicated to transforming lives through digital connectivity and inclusive financial services. In under four years, we have grown to serve over 10 million customers, with our network now reaching 55% of Ethiopia’s population – a testament to our bold vision and trusted partnerships.

Guided by core values such as customer obsession, innovation, integrity, and get it done together, we are building a workplace that is dynamic, inclusive, and empowering. We believe our greatest strength lies in our people. That’s why, for two consecutive years, we have proudly get earned the Top Employer Award – in recognition for our unwavering commitment to fostering a supportive, innovative, and inclusive environment to people.

Join Safaricom Ethiopia and be part of a team that is shaping the digital future of Ethiopia. Here, your work has meaning, your voice matters, and your growth is our priority. Together, we are transforming lives for a digital future.

Overall, Purpose:

Reporting to Enterprise Regional Sales Manager – the role holder has overall responsibility for Revenue Growth and acquisition of businesses within the assigned Territory using partners and manages an assigned list of Accounts (TML-Target Market List) either based on geography or vertical industries. Has overall responsibility for the delivery of enterprise partners in the assigned territory. The key objective is to drive segment propositions and business revenues to exceed targets. This will be through the acquisition, retention, and growth of baseline business customers under their management.

Key responsibilities:

Customer Acquisition and Revenue Growth 

• Identify growth prospects (New/Up-sell/Cross-Sell) within the TML
• Drive identification and adoption of relevant segment propositions
• Device strategic plans for Relationship penetration and ensure implementation of tactical plans including pipeline management.
• Develop plans to achieve set billed revenue targets in the assigned territory through partners and managed accounts.
•  Support partners in hiring, training, and building the capacity of the sales team.
• Profile businesses within the territory and formulate plans to acquire customers within the territory.
• Assign partners sales team routes, and customers and support them in achieving their targets.
•  Identify growth prospects (New/Up-sell/Cross-Sell) for customers within the Territory.
• Offer sales support to partners from prospecting, sales, service fulfilment, and customer support.
• Liaise with Retail shops in assigned Territory to Ensure that business customers visiting shops are well served
•  Provision of superior experience to customers to ensure customer retention
• Proactive Relationship performance management and tracking
•  Grow Solution Sales within assigned TML; through acquisition and penetration.
• Provide thought leadership and Insights from customers engagement

Relationship & Baseline Retention 

• Develop and execute customer ring fencing strategies § Stimulate existing prepositions within assigned TML
•  Develop strong relationships at CXO and wider Buying Centers to understand mid-to-long term customer objectives.
• Churn Management
•  Contract Management: Follow up on all existing contracts & renewal.
• Provide insight into the refinement of customer journey processes
• Liaise with Sales team in Retail Shops within territory to ensure that managed accounts visiting shops are well served
• Timely response to customer correspondence (not later than 24 Hrs.)
• Flag potential escalations timeously.

Relationship Account Development Planning 

• Formulate and manage customer relationships through up-to-date Account and Partner Development Plans.
• Identify partners that would add value to the business and Build strong relationships
•  Leverage company assets (events & activities) to nurture relationships with key stakeholders (CXO & Buying Centre).

Reporting

• Manage reporting cycles (daily, weekly, and monthly).
•  Strict adherence to the use of SLM, CRM (SFA) and other relevant systems for progressing customer orders and reporting.
• Timely circulation of customer meeting minutes (Not later than 24 Hrs.)

NPS

Drive Net Promoter Score by:

• Maintaining strong and deep relationships with customers under direct management and via partners
•  Follow through on all customer issues until closure.
• Maintaining communication with the customer throughout the entire customer journey.

Key performance indicators

• Customer Acquisition – Mobile Voice
•  Data Connections, Fixed Broadband Connections
•  M-pesa Key Accounts and Merchant Acquisition (including micro-merchants)
• Revenue Achievement
• Product Penetration
• Customer Churn <2% § Enterprise Net Promoter Score

Relationship(s)

• EBU Sales management
•  Enterprise Customers and Merchants
•  M-PESA
•  Retail Sales Management

Direct Reports 

• Partner Sales Agents (Indirect reports)

Education &Experience:

• A Bachelor’s degree
•  At least 3 years exposure in Service and/or Customer management for major corporate clients, commercially savvy with a detailed understanding of the technologies the company is selling and issues that typically arise
•  Industry certifications would be an added advantage (ITIL Foundation, MCP/MCSE, CCNA etc.)
•  Tech Savvy, Quick learner with an affinity to technology development and advancements
•  Understanding of English and local language both written and spoken.
•  Literacy in basic computer applications such as MS word, excel, outlook, etc.
• Ability to cope with pressure from customers while delivering quality service.
• Ability to accurately perform cash transactions.
•  Knowledge of Telecommunication products and services.
•  Good listening and critical problem-solving skills.
• Knowledge of the Region and Tigrigna Language are essential 

How to Apply.

 If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.