EHOD – Compliance and Fraud Management Full Time

Role purpose:

Spearhead the promotion of ethical conduct and compliance across Safaricom Ethiopia, focusing on fraud reduction and the development of comprehensive compliance programs.

Key accountabilities and decision ownership:

• Development of the Ethics Strategy that promote ethical conduct within Safaricom Ethiopia.
• Develop and execute the Fraud Prevention, Detection and Investigations strategies in the business.
• Develop and execute the Data Privacy compliance program.
• Develop Legal Compliance and ABC program.
• Develop CRMP (Compliance Risk Management Plans)
• Running of the Ethics Committee programs.
• Preparing and reporting to the ESG Board Committee.
• Preparing and reporting to the Board of Audit & Risk Committee (BARC)
• End to end program ownership for the Safaricom Ethiopia Compliance Programe that promotes compliance and control adherence culture using a risk-based approach.
• Drive Ethics Awareness by carrying out.

·       Ethics awareness e.g. Fraud, Data Privacy, Legal compliance, Anti – Bribery and corruption awareness.

·       Advocacy sessions with Business partners to drive Safaricom Ethics to the relevant 3rd parties.

·       Manage the Ethics champions embedded in the organization.

·       Industry liaison.

·       Design, Development and implementation of the Ethics and Compliance Policies and Procedures.

·     Ethics management strategy and processes

·     Compliance Management strategy and processes.

·     Anti-Fraud and Fraud response Strategies at Safaricom

·     Fraud procedures, work instructions and related processes.

• Lead the Corruption, Bribery and Fraud detections through risk-based reviews across all Safaricom business functions and other stakeholders.
• Create a strong bond with other industry players to enhance information sharing and speedy investigations
• Develop a good intelligent network for gathering information to aid in investigations of ethical breaches.
• Initiate and coordinate the annual Bribery and Fraud risk Assessments
• Secretary to the Ethics Committee.
• Secretary to Compliance SPOC Committee
• Reporting

·     Manage internal and external fraud incident (Prevention, detection, investigation, analysis, recovery and reporting)

·     Manage all incidents of Corruption, Bribery and Fraud by ensuring that they are investigated based on the agreed priorities and closed within the agreed SLA

·     Manage all incidents related to personal data and report data breaches to the Authority

·     Report on the state of Safaricom compliance with the control management and other policies and regulations governing the organization on a Bi-annual basis.

• Leadership

·     Manage the Compliance and Fraud Management teams effectively

·     Provide the best possible platform for staff within the department to develop their careers within the company

·     Build a highly engaged team

Key performance indicators:

Drive adherence to ethical and professional business practices throughout the Company through various compliance programs like.

·       Ethics, compliance, advocacy and awareness

·       Compliance Audits and reviews of business process and other stakeholders with high ethics/compliance risks

·       Drive development of compliance register to drive compliance programs

·       Alignment of our internal integrity processes with our stakeholders and driving adoption of our integrity policy by our stakeholders.

·       Spear heading an ethical culture to our business partners through awareness sessions or other mediums.

·       Implementing ethics management program and setting up the ethics management Network

·       Documenting an up-to-date fraud and bribery risk map highlighting fraud risks and fraud controls across the company.

·       Managing the Ethics Committee quarterly meetings by preparing the packs and distributing them on time.

·       Managing the ESG Board Committee quarterly meetings by preparing the reporting packs for circulation on time.

·       Managing the Ethics and fraud perception surveys.

·       Approved Compliance Management Strategy that includes Data Protection, Corruption, Bribery and Fraud Prevention, detection and Investigations components.

·       Documented Fraud investigation manuals, controls and processes.

·       Create a Robust and risk-based intelligence gathering network in all areas of Business.

·       Delivering Results by Translation of vision and values into business objectives

·       Managing a Changing Environment by targeting critical areas for improvement to deliver strategic change

Core competencies, knowledge and experience:

Working With Others

·     Consciously takes steps to make the most of every conversation/interaction

·     Identifies people’s needs, interests and motives to be able to influence the decisions they make

·     Communicates simply to excite and engage people and different stakeholders

·     Pro-actively adapts own style and approach to build rapport, and work with others more effectively

·     Builds and maintains strong relationships and networks

Operational Excellence

·     Targets effort and resources on high-value, high impact activity

·     Focuses on achieving maximum performance and driving continuous improvement

·     Thinks about processes and problems cross-functionally and end-to-end

·     Uses knowledge of products, technology, process, systems and policy to solve problems

Creativity and Innovation

·     Finds creative ways to exploit opportunities and solve problems

·     Takes risks and pushes what is possible

·     Experiments with unorthodox approaches

Business Know-how

·     Uses data and research to make decisions that are competitively and financially robust

·     Balances current and future needs

·     Thinks and acts like an owner of the business

·     Acts in line with legal, regulatory, professional and ethical standards

Working With Change

·     Responds flexibly to changing situations

·     Manages the business and people aspects of change to drive performance

Project and Program Management

·     Defines scope and deliverables in terms of time, cost, quality and business benefit

·     Schedules activity and identifies resource needs, dependencies and synergies

·     Evaluates progress, mitigates risks and addresses issues

Functional Competencies:

·     Fraud and Compliance Management

·     Identifies and mitigates operational, financial and business risks in critical processes and projects

·     Balances compliance risk and benefits within appropriate control frameworks

·     Ensures plans and controls are in place to protect value and meet regulatory requirements

·     Ability to absorb and analyze technical information and produce this in a manner that is clearly understood by those without the depth of knowledge or understanding of communications data

·     An ability to absorb and analyze abstract information to identify compliance breaches and document a simplified report that can be used to make decisions

·     Ability to motivate and develop a team of individuals to gain maximum performance

·     Balances risk and benefits within appropriate control frameworks

·     Ensures plans and controls are in place to protect value and meet regulatory requirements

·     An ability to challenge and negotiate when confronted with problematic situations

Generic Competencies

·     Understanding of the organization’s business:

·     Putting customers first

·     Delivering for results

·     Communicating for impact

·     Consulting/advising

·     Attention to detail

·     Planning/organizing

·     Team player

·     Builds a culture of trust by ensuring processes are fair

·     Promotes an environment where personal integrity and responsibility are emphasized

·     Promotes a culture where regular learning is important

Must have technical / professional qualifications:

·       A graduate with a degree in Business, Law, Engineering or IT.

·       Professional certification in compliance, risk management and or fraud management i.e., Compliance Risk Management Plan (CRMP) and CRISK.

·       Experience in Governance, Ethics and forensic work

·       Ability to analyze significant amounts of data and information and distill it to the key points in analyzing risks in a given situation.

·       Highly developed interpersonal and communication skills

·       High level experience and skills working with stakeholders

·       At least 5 years (most should be in management positions) proven experience in risk management area

Financial Responsibility:

·       Approving and monitoring section budget

Direct reports:

·       Manager – Fraud Detection and Analytics

·       Manager – Fraud Investigations

·       Data Privacy Lead

·       Compliance Manager – ABC & 3rd Party Risk Management

·       Manager – Legal and Regulatory Compliance

How To Apply

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the career portal and then Click on the apply button. Remember to attach your resume.

https://safaricom.bamboohr.com/careers/470
The closing date for receiving applications is Wednesday, 5th March 2025, 5:30 pm.