Log In
Sign Up
Job Description
Customer Service Officer (Maker/Checker) For Branches Under Adama District
Place Of Work; Adaba Branch,Abomssa Branch, Assasa Branch, Bekoji Branch, Belegesgar Branch,Bole, Nura-Hera Branch,Chole Branch,Dodolla Branch,Doni Branch,Gobessa Branch,Hamda-Diksis Branch, Huruta Branch, Metiteh -Bila Branch, Olenchiti Branch, Sagure Branch,Siltana Branch,Kersa Branch,Werer Branch,Al-Iman Branch,Gewane Branch,Dagu IFB Branch, Assela Branch
DB/ Vacancy- 0351/24
Job Summary
The Customer Service Officer (Maker) is responsible to make front office customer service support at the branch. S/he will handle account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.
The Customer Service Officer (Checker) is responsible to check/authorize front office customer service support at the branch. S/he will handle checking/authorization of account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch in line with the policy and procedure manuals authorization limits.
Academic & Professional Qualification
- Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration,Information Technology or any other equivalent fields.
- Experience: Two (2) year of relevant banking experience
Behavioral Competency
- Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
- Creativity and innovation skills.
- Action oriented.
- Quality focus and attention to detail.
- Professionalism and integrity in line with Dashen Bank values.
- Good oral and written communication skills.
- Critical and analytical thinking and problem solving skills.
- Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skills (internal and external customers).
- Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency
- Understands the basic mechanisms of general financial products and services.
- Good knowledge of Bank’s accounting and procedures.
- Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
- Excellent command of Microsoft Office and good command of the core banking system.
How To Apply
1. Interested and qualified applicants should apply through
https://forms.office.com/r/yEYDGj8t0Z
2. Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.