Customer Service Officer II. Full Time NEW

The Customer Service Officer II at Hijra Bank S.C. plays a crucial role in delivering high-quality service to clients in the banking and insurance sector. This full-time position is designed for individuals with 1-3 years of experience, providing opportunities for professional growth in an office environment. The officer will manage customer inquiries, assist with account management, and contribute to action planning initiatives that enhance client satisfaction and operational efficiency.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.
• Assist customers with account management, including opening, closing, and updating accounts.
• Support action planning efforts by identifying customer needs and suggesting improvements.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to resolve customer issues and escalate complex cases as necessary.
• Provide information on banking products and services to clients.
• Conduct follow-ups with customers to ensure satisfaction and gather feedback.
• Assist in the preparation of reports on customer service metrics.
• Participate in training programs to enhance product knowledge and customer service skills.
• Support compliance with banking regulations and internal policies.

Required Skills:

• Develop action plans to address customer needs effectively.
• Utilize accounting principles to assist clients with financial inquiries.
• Manage customer accounts efficiently, ensuring accuracy and compliance.
• Analyze customer feedback to identify trends and areas for improvement.
• Communicate clearly and effectively with clients and team members.
• Demonstrate problem-solving skills to resolve customer issues promptly.
• Work collaboratively within a team to achieve service goals.
• Organize and prioritize tasks to manage workload effectively.
• Adapt to changing priorities and maintain a customer-focused approach.
• Utilize technology and banking software to enhance service delivery.

Desired Skills:

• Familiarity with banking regulations and compliance standards.
• Ability to engage and build rapport with diverse clientele.
• Proficiency in data entry and record-keeping.
• Experience in conflict resolution and negotiation.
• Knowledge of financial products and services offered by banks.