Customer Service Manager I for Tercha Branch/Waka Outlet Full Time

Academic & Professional Qualification 

• Bachelor Degree in a business related field e.g. Accounting, Management, Economics, Business Administration

Experience

• Minimum of Six (6) years  Banking Experience 

Required Behavioral Competency

• Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.
• Creativity and innovation skill
• Action oriented
• Quality focus and attention to detail
• Professionalism and integrity in line with Dashen Bank Values
• Good oral and written communication skills
• Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
• Good customer relationship management skill (internal & external)
• Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.

Required Technical Competency

• Understands the basic mechanisms of general financial products and services.
  • Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
  • Good  knowledge  and  effective  application  of  all  relevant  banking  policies, processes, procedures and guidelines  to consistently achieve required compliance standards or benchmarks.
  • Ability  to  respond  to  basic  client  enquires and  instructions  and  the  capability  of advising and resolving most issues and requests.
  • Project management skills.

How To Apply

1. Interested and qualified applicants should apply through  

https://forms.office.com/r/hzfwcm8Smf

2.   Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.