Customer Service Manager Full Time

ZamZam Bank S.C ;Taking its name from ZamZam Holy Water which gave life to the barren land of Makkah, springing the hills of Safa and Marwa; ZamZam Bank is working towards ensuring sustained economic growth. Zamzam bank is aspiring and working relentlessly towards its vision of becoming the leading shari’ah compliant and all-inclusive bank in Africa by 2030. It is contributing to the economy by providing full-fledged interest free, affordable, effective banking and financial services to diverse individuals and organizations; and by promoting economic stability and financial access through its extensive branch networks.

The reputation of the bank is positioned on not only for its championship for pioneering financial inclusiveness, but also for its unwavering commitment to sheriah compliance products and services; strong networking; resources and organizational learning; innovative leadership and management practices; state of the art core banking systems and its international recognitions. We are searching talented individuals to join us on our journey towards sustainable growth that enhance financial inclusion with a special focus on the part of society that is alienated from the financial system due to their religious beliefs or other factors. Is this you?

Your profile

Whether you want a career as a visionary professional banker in full-fledged interest free banking sector, or need to make sure that your earning is from halal source or second our cause towards ensuring sustained economic empowerment & stability through financial inclusiveness, we offer you these possibilities.

What we offer you

• The position comes with a competitive salary and an attractive remuneration package.

• Minimum qualification and work experience: MA/BA degree in Economics, Management, Accounting or other business related field with 4/6 years of banking operation experience of which 2 years as senior officer role in branch banking area.

Required competencies

• Branch operations
• Coaching and Mentoring
• Sales and Marketing
• Customer Experience
• IFB product Knowledge
• Problem Identification and solution

Place of work: Agena (Gurage Zone)

Language: Knowledge of local language is advantageous

Knowledge of IFB is advantageous