Customer Service Executive – II Full Time NEW

Essential Functions:

Job Position: Customer Service Executive-II

Purpose of the Job: To enhance customer satisfaction by handling front line customer service activities with due care and maximum efficiency increase the Branch’s resource mobilization effort by cross-selling the Bank’s products and services

Generic Functions:

• Enhance the strong business relationship with customers and cross sell the bank’s positive image to the community
• Provide the concerned organ with timely, relevant, accurate, and complete reports on the plan performance
• Provide services as per the service level agreement
• Contribute to the bank’s profitability as per the target set
• Engage in teamwork, collaboration, and transparency work practices
• Adhere to internal control system and risk management program of the Bank

Specific Functions:

• Engage and perform customer recruitment and account opening activities
• Administer the Primary Vault dually with Branch Operation Manager/ Branch Manager
• Receive, verify, lodge and withdraw cash to/from Primary and Secondary Vault
• Receive or dispatch consignment of cash from/ to the Treasury
• Verify the daily cash receipts and cash bricks are in order, wrapped and initialed
• Retrieve customer signatures, pictures and verify customers
• Perform other duties as required

Job Requirement:

• Qualification: BA in Banking and Finance, Accounting, Business Administration, Economics, Management, and any other related fields.

   

• Experience: 1 year of experience in banking operation as CSO, CSR, CSE, or related position.

Place of Work / Branches

1. Addis Ababa City Branches

2. Abdi Nono Branch

3. Abhajira Branch

4. Adama City Branches

5. Addis Zemen Branch

6. Adiarkay Branch

7. Alem Ketema Branch

8. Aleta Wondo Branch

9. Anbesami Branch

10. Arbaya Branch

11. Arerti Branch

12. Ataye Branch

13. Balchi Branch

14. Bonga Branch

15. Butajira Branch

16. Dansha Branch

17. Dargie Branch

18. Dilla Branch

19. Dukem Branch

20. Enewari Branch

21. Fetra Branch

22. Gedebye Sub-Branch

23. Ginager Branch

24. Greek Camp Branch

25. Guhala Branch

26. Janamora Branch

27. Jinka Branch

28. Logia Branch

29. Manbuk Branch

30. Masero Denb Branch

31. Maykadra Branch

32. Meragna Branch

33. Meti Branch

34. Mizan Tefri Branch

35. Molale Branch

36. Quara Branch

37. Rema Branch

38. Semera Branch

39. Shahura Branch

40. Sheno Branch

41. Simada Branch

42. Tach Gaint Branch

43. Woliso Branch

44. Yifag Branch

45. Yirgachefe Branch

46. Yirgalem Branch

Note:

• Female applicants highly encouraged
• Only shortlisted candidates will be communicated
• Hard copy or physical applications will not be accepted
• The Bank has the right to cancel the post advertised

How To Apply

Interested applicants fulfilling the above requirements are invited to apply within five (5) Consecutive days from December 12, 2025 to December 16, 2025

Apply Link: https://vacancy.amharabank.com.et/