Customer Service Executive – II Full Time

Essential Functions:

Job Position: Customer Service Executive-II

Purpose of the Job: To enhance customer satisfaction by handling front line customer service activities with due care and maximum efficiency increase the Branch’s resource mobilization effort by cross-selling the Bank’s products and services

Generic Functions:

• Enhance the strong business relationship with customers and cross sell the bank’s positive image to the community
• Provide the concerned organ with timely, relevant, accurate, and complete reports on the plan performance
• Provide services as per the service level agreement
• Contribute to the bank’s profitability as per the target set
• Engage in teamwork, collaboration, and transparency work practices
• Adhere to internal control system and risk management program of the Bank

Specific Functions:

• Engage and perform customer recruitment and account opening activities
• Administer the Primary Vault dually with Branch Operation Manager/ Branch Manager
• Receive, verify, lodge and withdraw cash to/from Primary and Secondary Vault
• Receive or dispatch consignment of cash from/ to the Treasury
• Verify the daily cash receipts and cash bricks are in order, wrapped and initialed
• Retrieve customer signatures, pictures and verify customers
• Perform other duties as required

Job Requirement:

• Qualification: BA in Banking and Finance, Accounting, Business Administration, Economics, Management, and any other related fields
• Experience: 1 year of experience in banking operation as Customer Service Officer, Trainee banker or related position

Note:

• Female applicants highly encouraged
• Only shortlisted candidates will be communicated
• Hard copy or physical applications will not be accepted
• The Bank has the right to cancel the post advertised

How To Apply

1. For new Applicant, first you should have to create a new account.
2. Log in to the website.
3. Please fill in all your required personal information.
4. If you have working experience, please go to the Experience tab and add all your working experiences starting from your recent experience. If you do not have experience yet, just go to the next step (Click the Next button).
5. Select the vacancy you want to apply for and click the VIEW DETAIL button.
6. Select the area of vacancy you want to apply (location), then click the APPLY button.
7. Check your personal information before you submit your application. If your information is not correct, click the EDIT INFORMATION button to update your information. After that go to step 5 to submit your application. If your information is correct, select the place where you see the vacancy post and check agreed to the information button is ticked (checked).
8. Please click SUBMIT YOUR APPLICATION button to submit your application.
9. Application success message will be displayed.

Note: If your work experience or educational qualifications do not meet the requirements outlined for the posted vacancy, the system will not be able to process your application.

Apply Link: https://vacancy.amharabank.com.et/