Customer Relationship Officer II Full Time NEW

Named after ZamZam Holy Water, which gave life to Makkah’s barren land, ZamZam Bank is dedicated to driving sustainable economic growth. With a vision to become Africa’s leading Shari’ah-compliant and inclusive bank by 2030, we provide full-fledged interest-free, affordable, and effective financial services to individuals and organizations, while promoting stability and access through our expanding branch network.

Our reputation rests on pioneering financial inclusiveness, unwavering Shari’ah compliance, strong networks, innovative leadership, advanced systems, and international recognition.

We are seeking talented individuals to join our journey of sustainable growth and enhanced financial inclusion, especially for communities excluded from the financial system due to religious or other barriers. Could this be you?

Your profile

Whether you want a career as a visionary professional banker in full-fledged interest free banking sector, or need to make sure that your earning is from halal source or second our cause towards ensuring sustained economic empowerment & stability through financial inclusiveness.

Job Purpose:

The Customer Relationship Officer is responsible for building, managing, and growing customer relationships within the district, with emphasis on customer retention, business development, cross-selling, service responsiveness, financing follow-up, and collection support. The role helps the district sustain quality relationships while generating business opportunities and improving customer experience.

Key Duties and Responsibilities:

1. Manage assigned customer relationships and ensure regular engagement with priority clients, financing customers, and business prospects within the district.

2. Identify opportunities to deepen customer relationships through deposits, financing, digital banking, transaction services, and other Bank products.

3. Support sourcing of quality financing leads and provide customers with guidance on requirements, process expectations, and follow-up actions.

4. Monitor customer activity, relationship performance, and service quality issues and coordinate corrective action where necessary.

5. Support collection follow-up, early arrears monitoring, delinquency communication, and portfolio discipline for assigned customers.

6. Coordinate with branches, appraisal staff, and district business teams to ensure timely resolution of customer issues and improved service experience.

7. Maintain updated customer call reports, visit reports, relationship plans, and opportunity pipelines.

8. Escalate high-risk service, portfolio, or relationship issues to management on time.

• Place of work: Addis Ababa, Dessie and Shashemene
• Salary: As per the Bank’s salary scale and attractive benefit packages.
• Gender: Male/Female

Minimum qualification and work experience

• Bachelor’s degree in Management, Marketing, Banking and Finance, Economics, Business Administration, or related fields
• 3 years of relevant banking experience in customer relationship management, branch business, financing follow-up, sales, or similar roles.