Customer Relationship Management (CRM) Full Time NEW

Ext/Vaca/047/2026

The Customer Relationship Management (CRM) Manager is responsible for developing, managing, and strengthening strategic relationships with

• Corporate Customers
• MSME Customers
• Institutional Customers (Government, NGOs, Development Partners, Embassies, UN Agencies, Public Enterprises, etc.)

The position is accountable for identifying and developing business opportunities, expanding the Bank’s customer portfolio, and delivering tailored financial solutions that meet the evolving needs of these customer segments while supporting the Bank’s commitment to Inclusive Intermediation.

The CRM Manager proactively acquires new customers and deepens existing relationships by identifying opportunities for deposit mobilization, quality lending, trade finance, digital banking and other value-added banking products. The role is responsible for developing and executing customer relationship plans, managing customer portfolios, and ensuring high levels of customer satisfaction, loyalty, and retention.

Working closely with other relevant business and support departments of the Bank, the CRM Manager coordinates the delivery of integrated banking solutions, monitors portfolio performance, resolves complex customer issues, and ensures timely and effective service delivery. The role also expected to analyzes market trends, identifies emerging business opportunities, and leads initiatives that strengthen customer relationships, maximize portfolio profitability, and contribute to the achievement of the Bank’s strategic objectives.

Required Qualification:

• BSC, BA Accounting, Economics, Management, Business Administration , Banking & Finance & related

Required Experience:

• Minimum of 8 years’ experience in Customer Relationship and Resource Mobilization activities in the Banking Industry, of which 2 years in a supervisory position or Customer Relationship Manager.