The Compliant and Feedback Reporting Officer (Hotline Operator) will be an integral part of the NO MEAL team, World Vision Ethiopia’s call Centre operations.
The hotline operator will be responsible for receiving calls, providing information, and referring callers to appropriate services. The operator will maintain accurate
records of all calls and adhere to strict confidentiality protocols.
KEY RESPONSIBILITIES:
The Compliant and Feedback Reporting Officer (Hotline Operator) will be an integral part of the NO MEAL team, World Vision Ethiopia’s call Centre operations. The hotline operator will be responsible for receiving calls, providing information, and referring callers to appropriate services. The operator will maintain accurate records of all calls and adhere to strict confidentiality protocols.
Preferred: -knowledge of GBV and other protection issues like prevention of sexual exploitation and abuse (PSEA). -Proven NGO experience
Preferred Knowledge and Qualifications:
Language requirement: Amharic, Tigrigna, Afaan Oromo (minimum of two) Multilingual will be highly advantageous
World Vision is a child-focused organization that is committed to safeguarding all children as well as adult beneficiaries, and has zero tolerance for incidents of violence or abuse against children or adults, including sexual exploitation or abuse, committed either by employees or others affiliated with our work. Therefore, World Vision does not hire staff whose background is not suitable for working with children or vulnerable adults, even if their role does not interact directly with them.
Disclaimer: World Vision Ethiopia is a reputable organization that values transparency and fairness in its recruitment process and does not solicit any money for any job application. We encourage all job seekers to be cautious of any job ads that require payment or personal information upfront. If you have any questions or concerns about our job ads or recruitment process, please do not hesitate to contact us directly.
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