Cloud Infrastructure Engineer ( Internal/External) Full Time

At Safaricom Ethiopia, we are a purpose-led technology company dedicated to transforming lives through digital connectivity and inclusive financial services. In under four years, we have grown to serve over 10 million customers, with our network now reaching 55% of Ethiopia’s population – a testament to our bold vision and trusted partnerships.

Guided by core values such as customer obsession, innovation, integrity, and get it done together, we are building a workplace that is dynamic, inclusive, and empowering. We believe our greatest strength lies in our people. That’s why, for two consecutive years, we have proudly get earned the Top Employer Award – in recognition for our unwavering commitment to fostering a supportive, innovative, and inclusive environment to people.

Join Safaricom Ethiopia and be part of a team that is shaping the digital future of Ethiopia. Here, your work has meaning, your voice matters, and your growth is our priority. Together, we are transforming lives for a digital future.

Key accountabilities and decision ownership:

• Service Quality Management: Ensure Infrastructure and Cloud platforms perform within or exceed KPIs, ensure ability of the system to support specific forms of traffic, and to support end user experience. The same should be tracked using SLAs.
• Cloud Infrastructure capacity reviews and services resources run as per expected KPIs.
• Resolve faults on all systems deployed for Cloud, Infrastructure, containers and container management platforms.
• Escalate to supplier if needed and follow up until resolution.
• Quick Turnaround time to resolve emerging threats and vulnerability issues.
• Develop & utilize new products & service acceptance criteria. Active participation in the section to enable team meet

Core competencies, knowledge and experience:
Business Competencies:
Working With Others

• Consciously takes steps to make the most of every conversation/interaction
• Identifies people’s needs, interests and motives to be able to influence the decisions they make
• Communicates simply to excite and engage people
• Pro-actively adapts own style and approach to build rapport, and work with others more effectively
• Builds and maintains strong relationships and networks
• Creativity and Innovation
• Finds creative ways to exploit opportunities and solve problems
• Takes risks and pushes what is possible
• Experiments with unorthodox approaches

Must have technical / professional qualifications:

• Graduate/Degree in computer science/Electrical Engineering /Information Technology or Engineering.
• 3+ years’ experience in Windows, Linux and cloud Infrastructure environment administration.
• Certification in RedHat Linux- RHCSA or RHCE.
• Certifications in VMware DC- VCP.
• Certification on Kubernetes (CKA)
• Good understanding of System Administration Techniques – e.g. OS Performance, Windows, Virtualization, Linux enterprise, server/ storage and cloud infrastructure.
• Experience in Openstack and contarization platforms.
• Experience with Container/PaaS orchestration/management platforms such as Kubernetes, OpenShift, CloudFoundry and Tanzu.
• Extensive knowledge of Virtual Network Functions
• Experience in Brocade SAN Platforms (SAN Switches and Storage).
• Experience in Cloud and Infrastructure environments.
• Good knowledge of Agile and its working ways.
• Strong oral, written, interpersonal communication and leadership skills.