Business Intelligence & Analytics Specialists Full Time

Role purpose:

To deliver on Business Intelligence & Analytics requirements from business units and proactively identify and provide timely and accurate data through analytics to aid decision making & product development

• Embedded within business units to ensure requirements for reporting & analysis are delivered in a timely manner and reporting automation is prioritized and delivered.
•  Work closely with business unit to understand business reporting requirements, determine relevant databases/data sources and generate insights for decision making. Design and develop end user dashboards and provide proactive assurance on BI numbers as the single source of truth
• Handle large datasets and conduct adhoc analyses to help decision making and drive customer experience initiatives. The work will involve identifying cross-functional data, preparing data, summarizing and tabulating the results in standard BI front end applications
• Responsible for setting up tracking mechanism to monitor various analytics programs (cross-sell, pricing, etc.), conducting deep dives into success/failure of those programs and incorporate learnings in future programs
• Align requirements to overall defined priorities for analytics and manage delivery within strict timelines
•  Ensure Analytics requirements and programs align to data governance standards defined
•  Analyze and guide on analytical tools best fit to deliver business requirements
• Participate and support customer experience initiatives and provide insights through the use of analytics
• Actively participate in the design and migration from the current BI platform to the new Big data platform
• Liaise closely with digital IT and PMO to ensure that new products and services are delivered with the right and relevance level of reporting before go live

Core competencies, knowledge and experience:

 Working With Others

• Consciously takes steps to make the most of every conversation/interaction
• Identifies people’s needs, interests and motives to be able to influence the decisions they make
• Communicates simply to excite and engage people
• Pro-actively adapts own style and approach to build rapport, and work with others more effectively
• Builds and maintains strong relationships and networks

Operational Excellence

• Targets effort and resources on high-value, high impact activity Focuses on achieving maximum performance and driving continuous improvement
• Thinks about processes and problems cross-functionally and end-to-end
• Uses knowledge of products, technology, process, systems and policy to solve problems.

Creativity and Innovation

• Finds creative ways to exploit opportunities and solve problems
• Takes risks and pushes what is possible
• Experiments with unorthodox approaches

Business Know-how

• Uses data and research to make decisions that are competitively and financially robust
• Balances current and future needs
• Thinks and acts like an owner of the business
• Acts in line with legal, regulatory, professional and ethical standards

Working With Change

• Responds flexibly to changing situations
• Manages the business and people aspects of change to drive performance

Project and Program Management

• Defines scope and deliverables in terms of time, cost, quality and business benefit
• Schedules activity and identifies resource needs, dependencies and synergies
• Evaluates progress, mitigates risks and addresses issues

Functional Competencies:

Planning and Control

• Analyses performance trends to determine the health of the business
• Steers business performance by using strategy and external data to help set goals
• Translates strategies into actionable plans that add value via process and operational improvements
• Maintains controls within Financial Systems through setup control and master data management

Accounting

• Prepares, analyses and summarizes financial data to support business operations and delivery statutory information
• Ensures the integrity of processes and systems to record and authorize
• transactions in compliance with Safaricom accounting policies and regulation

Reporting

• Delivers timely and accurate reports to satisfy statutory and business requirements
• Identifies key performance and variances, and provides recommendations

Must have technical / professional qualifications:

• Bachelors or master’s in software engineering, Statistics, Mathes or any related field
•  3-5 years of experience in generating business insights by running adhoc analysis (trend and distribution analysis) and have good commercial understanding

Desired

• Expertise in various BI and analytics tools such and Oracle OBIEE, Business Objects, Tableau, Quick View or MicroStrategy
• Experience in setting up datamarts, designing and developing ETL and reporting dashboards
• Analytics experience in one or more of these areas: campaign management, sales, credit scoring product design, pricing, supply chain, network, customer care would be an added advantage
•  Good communication and presentation (oral and written) skills
• Experience in telecom, financial services or similar industries
• Hands-on experience in statistical modeling would be an added advantage. Statistical experience can include developing regression models, factor analysis, clustering, decision trees, etc.

Key performance indicator:

•    Delivery of reporting requirements satisfying various employee levels within the organization accurately and in a timely manner
• Drive a data driven culture through the adoption of reporting on BI
• Deep engagement with business units to ensure business and product decisions are driven through the use of data
• Integrate with the big data and data science teams to embed advanced analytics within the business to drive value through the use of data
• Delivery of self-service reporting

How To Apply

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the career portal and then Click on the apply button. Remember to attach your resume.

Apply Link: https://safaricom.bamboohr.com/careers/456

The closing date for receiving applications is 11 February 2025, 5:30 pm.